Description:
- Oversee the day-to-day operations of the hotel, ensuring all departments function seamlessly and efficiently
- Act as the senior leader on duty, representing hotel management and handling all operational decisions during assigned shifts
- Ensure that guests are welcomed warmly, attended to promptly, and that their expectations are exceeded at every stage of their stay
- Respond professionally to guest feedback, complaints, and service recovery situations, resolving issues with discretion and urgency
- Coordinate with housekeeping, front office, food & beverage, concierge, and maintenance to uphold the highest standards across the property
- Supervise and mentor junior managers and staff, promoting a culture of excellence, accountability, and teamwork
- Conduct detailed handovers and communicate operational updates with senior management and department heads
- Monitor health and safety, guest security, and emergency procedures during shifts
- Uphold and reinforce all brand standards, service protocols, and quality assurance initiatives Ideal Candidate Profile
- Proven experience as a Duty Manager, Front Office Manager, or similar leadership role within a 4- or 5-star hotel environment
- Strong operational understanding of luxury hospitality, guest engagement, and service delivery
Be part of an internationally recognized 5-star hotel known for excellence and guest satisfaction Work in a collaborative, dynamic, and inclusive team environment Opportunities for career growth and professional development within a luxury brand Competitive salary, service charge benefits, and employee wellness perks Spectacular location in the heart of Cape Town with breathtaking views and exclusive clientele
29 Mar 2025;
from:
gumtree.co.za