Where

Duty Manager

Job Placements
Whittlesea Full-day Full-time

Description:

  • Oversee the day-to-day operations of the hotel, ensuring all departments function seamlessly and efficiently
  • Act as the senior leader on duty, representing hotel management and handling all operational decisions during assigned shifts
  • Ensure that guests are welcomed warmly, attended to promptly, and that their expectations are exceeded at every stage of their stay
  • Respond professionally to guest feedback, complaints, and service recovery situations, resolving issues with discretion and urgency
  • Coordinate with housekeeping, front office, food & beverage, concierge, and maintenance to uphold the highest standards across the property
  • Supervise and mentor junior managers and staff, promoting a culture of excellence, accountability, and teamwork
  • Conduct detailed handovers and communicate operational updates with senior management and department heads
  • Monitor health and safety, guest security, and emergency procedures during shifts
  • Uphold and reinforce all brand standards, service protocols, and quality assurance initiatives Ideal Candidate Profile
  • Proven experience as a Duty Manager, Front Office Manager, or similar leadership role within a 4- or 5-star hotel environment
  • Strong operational understanding of luxury hospitality, guest engagement, and service delivery
Excellent leadership, decision-making, and conflict resolution skills Professional and polished communication, both verbal and written Well-groomed, confident, and able to remain calm under pressure Knowledge of PMS systems (e.g., Opera, Protel) and basic financial reporting is advantageous Flexible to work shifts, weekends, public holidays, and assist during peak seasons Hospitality qualification or diploma preferred Why Join Us?
Be part of an internationally recognized 5-star hotel known for excellence and guest satisfaction Work in a collaborative, dynamic, and inclusive team environment Opportunities for career growth and professional development within a luxury brand Competitive salary, service charge benefits, and employee wellness perks Spectacular location in the heart of Cape Town with breathtaking views and exclusive clientele
29 Mar 2025;   from: gumtree.co.za

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