Description:
We are seeking a highly motivated and experienced Customer Care Manager to lead our
customer care team and ensure exceptional customer service experiences for our clients. The
ideal candidate will have a passion for customer service, excellent communication skills, and
strong leadership abilities.
Responsibilities:
1. Lead and manage a team of customer care representatives, providing guidance, training, and
mentorship.
2. Develop and implement customer service policies and procedures to ensure consistency
and high-quality service.
3. Monitor and analyze customer feedback and data to identify trends and areas for
improvement.
4. Handle escalated customer issues and provide resolution in a timely and professional
manner.
5. Collaborate with other departments within the company to ensure a seamless customer
experience.
6. Conduct regular performance evaluations and provide feedback for team members.
7. Stay up to date on industry trends and best practices in customer service.
Qualifications:
1. Bachelors degree in business administration, Marketing, or a related field.
2. Minimum of 3 years of experience in customer service management.
3. Strong leadership and team management skills.
4. Excellent communication and interpersonal abilities.
5. Proficiency in Microsoft Office and customer service software.
6. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Package includes: -Market related salary -15 Days Annual Leave -Life Insurance -Provident Fund
If you are a customer-focused professional with a track record of leading successful customer
care teams, we would love to hear from you
Salary - +-R800 000pa CTC