Description:
Key Responsibilities
Lead, mentor, and manage the customer care team to drive performance and service excellence. Develop and implement customer service policies and procedures for consistency and efficiency. Analyze customer feedback and trends to identify areas for improvement. Handle escalated customer issues, ensuring timely and professional resolutions. Collaborate with internal departments to enhance customer satisfaction. Conduct regular performance evaluations and provide coaching to team members. Stay updated on industry best practices and innovations in customer service.What Were Looking For
Qualification: Bachelor's degree in Business Administration, Marketing, or a related field. Experience: Minimum 3 years in customer service management with team leadership responsibilities. Industry Background: Preference for candidates with experience in dealerships, manufacturers, service centers, insurance (claims), legal, or mechanical fields.Skills:
Strong analytical mindset with a logical approach to problem-solving. Excellent conflict resolution and communication skills. Ability to stay calm under pressure and handle high-stress situations effectively. Strong leadership and coaching abilities to develop and empower teams. Experience with Salesforce is beneficial, though training on our in-house system will be provided.
Why Join Us?
Competitive salary package Opportunity to work in a fast-paced and innovative environment Strong support structure with additional managers reporting to you Chance to drive meaningful improvements in customer service operations Apply Now! If you are a results-driven leader who thrives in a customer-focused environment, wed love to hear from you.
25 Mar 2025;
from:
gumtree.co.za