IT and Infrastructure Support

Description:

Well established international company with offices in Stellenbosch has an exciting opportunity for a .Junior IT and Infrastructure Support with at least 2 years experience to join their team.If you have excellent problem-solving skills, tech expertise and passion for helping others to keep systems running seamlessly, we encourage you to apply!! KEY RESPONSIBILITIES:

• Providing general IT support to both the Cape Town and Mauritius offices
• Ensuring both offices’ Wi-Fi and phone lines are operational and running smoothly at all times (Troubleshooting and liaising with service providers as necessary)
• Managing the provision of Internet/WIFI at all rental properties ( Actioning data purchases and dealing with connectivity issues)
• Monitoring the IT helpdesk ticketing system and performing within the agreed support SLA
• Providing Tech/IT onboarding assistance for new employees (Purchasing and issuing new laptops/PCs and other relevant hardware, software installation, and set-up, completing Laptop/PC Agreements, and creating email signatures).
• Maintaining the Software License Asset Register
• Managing Software and Hardware upgrades and replacements
• Maintaining IT Assets inventory and ensuring compliance with security policies
• Monitoring performance SLAs for IT Hardware and Software Suppliers
• AWS Cloud and Infrastructure Management (Managing cloud-related assets, including storage, backups, server health monitoring, and assisting in setting up, configuring, and maintaining IT infrastructure).
• Providing Software and Systems support (Assist with basic Software development tasks based on a signed-off specification)
• Zoho system support and process implementation in line with company Strategy
• Maintaining conference room IT facilities and equipment and providing tech support for meetings as required.
• Providing Tech/IT Support to an Academy
• Maintaining AAFA’s Flight Simulator Software.
• Assisting with all Tech/IT requirements at Marketing events
• Management of WhatsApp Community Groups (Managing groups, adding new employees, and editing as required).
• Providing onsite Tech/System support for a companies Spares/Parts Inventory system.

MINIMUM REQUIREMENTS

• Degree or Diploma in IT, Computer Science or related field (Essential)
• 1-3 years’ experience in IT Support, including AWS infrastructure Management (Essential)
• Strong experience with Microsoft Office Applications on both Windows and Mac (Essential)
• Experience with the latest version of Windows and Mac OS (Essential)
• Experience with Outlook mail client and experience of hosted exchange server (Advantageous)
• Microsoft Accreditation (Advantageous)
• AWS Accreditation (Advantageous)
• Valid Driver’s license and own vehicle (Essential)

In return, a competitive market related salary coupled with an opportunity to work for a company that values and encourages development for their staff!

Requirements:

• Providing general IT support to both the Cape Town and Mauritius offices
• Ensuring both offices’ Wi-Fi and phone lines are operational and running smoothly at all times (Troubleshooting and liaising with service providers as necessary)
• Managing the provision of Internet/WIFI at all rental properties ( Actioning data purchases and dealing with connectivity issues)
• Monitoring the IT helpdesk ticketing system and performing within the agreed support SLA
• Providing Tech/IT onboarding assistance for new employees (Purchasing and issuing new laptops/PCs and other relevant hardware, software installation, and set-up, completing Laptop/PC Agreements, and creating email signatures).
• Maintaining the Software License Asset Register
• Managing Software and Hardware upgrades and replacements
• Maintaining IT Assets inventory and ensuring compliance with security policies
• Monitoring performance SLAs for IT Hardware and Software Suppliers
• AWS Cloud and Infrastructure Management (Managing cloud-related assets, including storage, backups, server health monitoring, and assisting in setting up, configuring, and maintaining IT infrastructure).
• Providing Software and Systems support (Assist with basic Software development tasks based on a signed-off specification)
• Zoho system support and process implementation in line with company Strategy
• Maintaining conference room IT facilities and equipment and providing tech support for meetings as required.
• Providing Tech/IT Support to an Academy
• Maintaining AAFA’s Flight Simulator Software.
• Assisting with all Tech/IT requirements at Marketing events
• Management of WhatsApp Community Groups (Managing groups, adding new employees, and editing as required).
• Providing onsite Tech/System support for a companies Spares/Parts Inventory system.

• Degree or Diploma in IT, Computer Science or related field (Essential)
• 1-3 years’ experience in IT Support, including AWS infrastructure Management (Essential)
• Strong experience with Microsoft Office Applications on both Windows and Mac (Essential)
• Experience with the latest version of Windows and Mac OS (Essential)
• Experience with Outlook mail client and experience of hosted exchange server (Advantageous)
• Microsoft Accreditation (Advantageous)
• AWS Accreditation (Advantageous)
• Valid Driver’s license and own vehicle (Essential)