Description:
Well established international company with offices in Stellenbosch has an exciting opportunity for a .Junior IT and Infrastructure Support with at least 2 years experience to join their team.If you have excellent problem-solving skills, tech expertise and passion for helping others to keep systems running seamlessly, we encourage you to apply!! KEY RESPONSIBILITIES:- Providing general IT support to both the Cape Town and Mauritius offices
- Ensuring both offices’ Wi-Fi and phone lines are operational and running smoothly at all times (Troubleshooting and liaising with service providers as necessary)
- Managing the provision of Internet/WIFI at all rental properties ( Actioning data purchases and dealing with connectivity issues)
- Monitoring the IT helpdesk ticketing system and performing within the agreed support SLA
- Providing Tech/IT onboarding assistance for new employees (Purchasing and issuing new laptops/PCs and other relevant hardware, software installation, and set-up, completing Laptop/PC Agreements, and creating email signatures).
- Maintaining the Software License Asset Register
- Managing Software and Hardware upgrades and replacements
- Maintaining IT Assets inventory and ensuring compliance with security policies
- Monitoring performance SLAs for IT Hardware and Software Suppliers
- AWS Cloud and Infrastructure Management (Managing cloud-related assets, including storage, backups, server health monitoring, and assisting in setting up, configuring, and maintaining IT infrastructure).
- Providing Software and Systems support (Assist with basic Software development tasks based on a signed-off specification)
- Zoho system support and process implementation in line with company Strategy
- Maintaining conference room IT facilities and equipment and providing tech support for meetings as required.
- Providing Tech/IT Support to an Academy
- Maintaining AAFA’s Flight Simulator Software.
- Assisting with all Tech/IT requirements at Marketing events
- Management of WhatsApp Community Groups (Managing groups, adding new employees, and editing as required).
- Providing onsite Tech/System support for a companies Spares/Parts Inventory system.
- Degree or Diploma in IT, Computer Science or related field (Essential)
- 1-3 years’ experience in IT Support, including AWS infrastructure Management (Essential)
- Strong experience with Microsoft Office Applications on both Windows and Mac (Essential)
- Experience with the latest version of Windows and Mac OS (Essential)
- Experience with Outlook mail client and experience of hosted exchange server (Advantageous)
- Microsoft Accreditation (Advantageous)
- AWS Accreditation (Advantageous)
- Valid Driver’s license and own vehicle (Essential)
Requirements:
- Providing general IT support to both the Cape Town and Mauritius offices
- Ensuring both offices’ Wi-Fi and phone lines are operational and running smoothly at all times (Troubleshooting and liaising with service providers as necessary)
- Managing the provision of Internet/WIFI at all rental properties ( Actioning data purchases and dealing with connectivity issues)
- Monitoring the IT helpdesk ticketing system and performing within the agreed support SLA
- Providing Tech/IT onboarding assistance for new employees (Purchasing and issuing new laptops/PCs and other relevant hardware, software installation, and set-up, completing Laptop/PC Agreements, and creating email signatures).
- Maintaining the Software License Asset Register
- Managing Software and Hardware upgrades and replacements
- Maintaining IT Assets inventory and ensuring compliance with security policies
- Monitoring performance SLAs for IT Hardware and Software Suppliers
- AWS Cloud and Infrastructure Management (Managing cloud-related assets, including storage, backups, server health monitoring, and assisting in setting up, configuring, and maintaining IT infrastructure).
- Providing Software and Systems support (Assist with basic Software development tasks based on a signed-off specification)
- Zoho system support and process implementation in line with company Strategy
- Maintaining conference room IT facilities and equipment and providing tech support for meetings as required.
- Providing Tech/IT Support to an Academy
- Maintaining AAFA’s Flight Simulator Software.
- Assisting with all Tech/IT requirements at Marketing events
- Management of WhatsApp Community Groups (Managing groups, adding new employees, and editing as required).
- Providing onsite Tech/System support for a companies Spares/Parts Inventory system.
- Degree or Diploma in IT, Computer Science or related field (Essential)
- 1-3 years’ experience in IT Support, including AWS infrastructure Management (Essential)
- Strong experience with Microsoft Office Applications on both Windows and Mac (Essential)
- Experience with the latest version of Windows and Mac OS (Essential)
- Experience with Outlook mail client and experience of hosted exchange server (Advantageous)
- Microsoft Accreditation (Advantageous)
- AWS Accreditation (Advantageous)
- Valid Driver’s license and own vehicle (Essential)
26 Mar 2025;
from:
careers24.com