Description:
Are you a dynamic leader with a passion for luxury hospitality and operational excellence? A prestigious 5-star property is seeking an experienced Assistant General Manager – Operations to join our executive team and help deliver exceptional guest experiences while ensuring smooth day-to-day operations.Key Responsibilities
- Oversee all daily lodge operations, ensuring seamless coordination between departments.
- Support the General Manager in driving service excellence and operational efficiency.
- Lead and mentor departmental teams including maintenance, housekeeping, F&B, and guest services.
- Monitor and maintain high standards in guest satisfaction, health and safety, and quality control.
- Manage inventory, logistics, and procurement of operational supplies.
- Assist with staff scheduling, training, and performance evaluations.
- Ensure compliance with 5-star hospitality standards and company policies.
- Handle guest feedback, resolve issues promptly, and continuously enhance the overall experience.
Requirements
- 3+ years of management experience in a 5-star lodge or hotel environment.
- Strong operational background with excellent organizational and leadership skills.
- Proven ability to lead diverse teams and drive high-performance culture.
- Experience in F&B, front office, and guest relations is highly advantageous.
- Excellent communication and problem-solving skills.
- Hands-on, proactive approach with keen attention to detail.
- Relevant qualification in hospitality management or related field preferred.
What We Offer
- A supportive and professional working environment.
- Opportunities for career growth and advancement.
- Competitive salary and benefits package.
Requirements:
- Oversee all daily lodge operations, ensuring seamless coordination between departments.
- Support the General Manager in driving service excellence and operational efficiency.
- Lead and mentor departmental teams including maintenance, housekeeping, F&B, and guest services.
- Monitor and maintain high standards in guest satisfaction, health and safety, and quality control.
- Manage inventory, logistics, and procurement of operational supplies.
- Assist with staff scheduling, training, and performance evaluations.
- Ensure compliance with 5-star hospitality standards and company policies.
- Handle guest feedback, resolve issues promptly, and continuously enhance the overall experience.
- 3+ years of management experience in a 5-star lodge or hotel environment.
- Strong operational background with excellent organizational and leadership skills.
- Proven ability to lead diverse teams and drive high-performance culture.
- Experience in F&B, front office, and guest relations is highly advantageous.
- Excellent communication and problem-solving skills.
- Hands-on, proactive approach with keen attention to detail.
- Relevant qualification in hospitality management or related field preferred.
- A supportive and professional working environment.
- Opportunities for career growth and advancement.
- Competitive salary and benefits package.
24 Mar 2025;
from:
careers24.com