Assistant General Manager – Operations

Description:

Are you a dynamic leader with a passion for luxury hospitality and operational excellence? A prestigious 5-star property is seeking an experienced Assistant General Manager – Operations to join our executive team and help deliver exceptional guest experiences while ensuring smooth day-to-day operations.

Key Responsibilities

• Oversee all daily lodge operations, ensuring seamless coordination between departments.
• Support the General Manager in driving service excellence and operational efficiency.
• Lead and mentor departmental teams including maintenance, housekeeping, F&B, and guest services.
• Monitor and maintain high standards in guest satisfaction, health and safety, and quality control.
• Manage inventory, logistics, and procurement of operational supplies.
• Assist with staff scheduling, training, and performance evaluations.
• Ensure compliance with 5-star hospitality standards and company policies.
• Handle guest feedback, resolve issues promptly, and continuously enhance the overall experience.

Requirements

• 3+ years of management experience in a 5-star lodge or hotel environment.
• Strong operational background with excellent organizational and leadership skills.
• Proven ability to lead diverse teams and drive high-performance culture.
• Experience in F&B, front office, and guest relations is highly advantageous.
• Excellent communication and problem-solving skills.
• Hands-on, proactive approach with keen attention to detail.
• Relevant qualification in hospitality management or related field preferred.

What We Offer

• A supportive and professional working environment.
• Opportunities for career growth and advancement.
• Competitive salary and benefits package.

Requirements:

• Oversee all daily lodge operations, ensuring seamless coordination between departments.
• Support the General Manager in driving service excellence and operational efficiency.
• Lead and mentor departmental teams including maintenance, housekeeping, F&B, and guest services.
• Monitor and maintain high standards in guest satisfaction, health and safety, and quality control.
• Manage inventory, logistics, and procurement of operational supplies.
• Assist with staff scheduling, training, and performance evaluations.
• Ensure compliance with 5-star hospitality standards and company policies.
• Handle guest feedback, resolve issues promptly, and continuously enhance the overall experience.

• 3+ years of management experience in a 5-star lodge or hotel environment.
• Strong operational background with excellent organizational and leadership skills.
• Proven ability to lead diverse teams and drive high-performance culture.
• Experience in F&B, front office, and guest relations is highly advantageous.
• Excellent communication and problem-solving skills.
• Hands-on, proactive approach with keen attention to detail.
• Relevant qualification in hospitality management or related field preferred.

• A supportive and professional working environment.
• Opportunities for career growth and advancement.
• Competitive salary and benefits package.