Description:
A growing organization in the health and wellness space is seeking a driven Operations Manager to lead a dynamic call center team. This role offers the opportunity to transform service delivery, enhance customer satisfaction, and drive real impact.If you're passionate about motivating teams, improving service quality through data-driven decision-making, and growing a high-performance culture – this one’s for you. Qualifications:- Relevant university degree
- Minimum 3 years in a call center managerial or supervisory role (preferred)
- Industry experience in Pharmaceuticals / Pharmacy is advantageous
- Strong data analysis and Excel skills – this is crucial
- Ability to multitask, remain calm under pressure, and make decisive calls
- Proficiency in Microsoft Office and call center tech systems
- Drive KPI performance and operational excellence (hourly, daily, monthly)
- Recruit, train, coach, and lead call center agents
- Analyze call center data to improve service delivery and efficiencies
- Handle escalations, coach teams through complex issues, and manage team meetings
- Develop and implement process improvements
- Monitor service levels and ensure goals are met
- Collaborate with senior management on strategy and goal setting
- Support agents and operations with ad hoc tasks and projects
For more IT and Operations jobs, please visit www.networkrecruitmentinternational.com
If you have not received a response within two weeks, please consider your application unsuccessful. Your profile will be kept on our database for future roles.
For more information contact:
Frankie Deppe
fdeppe@networkrecruitment.co.za
Requirements:
- Relevant university degree
- Minimum 3 years in a call center managerial or supervisory role (preferred)
- Industry experience in Pharmaceuticals / Pharmacy is advantageous
- Strong data analysis and Excel skills – this is crucial
- Ability to multitask, remain calm under pressure, and make decisive calls
- Proficiency in Microsoft Office and call center tech systems
- Drive KPI performance and operational excellence (hourly, daily, monthly)
- Recruit, train, coach, and lead call center agents
- Analyze call center data to improve service delivery and efficiencies
- Handle escalations, coach teams through complex issues, and manage team meetings
- Develop and implement process improvements
- Monitor service levels and ensure goals are met
- Collaborate with senior management on strategy and goal setting
- Support agents and operations with ad hoc tasks and projects
20 Mar 2025;
from:
careers24.com