Call Center Sales Manager

Description:

Hire Resolve’s client, a leading financial services company in Pretoria, is seeking a dynamic Call Centre Sales Manager to join their team. Reporting directly to the Head of Operations , this role is crucial in managing prospecting and existing clients within South Africa.

If you are sales-driven, customer-focused, and thrive in a fast-paced environment, this is an excellent opportunity to make an impact. As the first point of contact for new customer inquiries, you will play a key role in ensuring these are directed to the appropriate channels. The role involves outbound calls (no cold calling).


Responsibilities

• Ensure all group targets are consistently met within every measurement period.

• Manage and maintain leads effectively to reach required conversion rates.

• Ensure compliance with company policies and procedures.

• Keep the team motivated and committed to achieving set goals.

• Provide continuous feedback to senior management.

• Offer ongoing guidance and mentorship to consultants.

• Foster strong working relationships with colleagues and other departments.

• Act as a role model and demonstrate how results are achieved.

• Monitor staff activity levels and productivity.

• Generate daily, weekly, and monthly reports.

• Manage staff-related issues, including performance management and disciplinary procedures.

• Investigate and implement new initiatives to enhance department efficiency and sales generation.

• Play an active role in the recruitment of new staff members.

• Proven leadership skills with a strong track record.

• Matric certificate required.

• Outbound sales experience – following up with clients.

• Inbound experience – handling inquiries and leads.

• 5-8 years of call centre sales experience within the financial industry, with at least 3-5 years in a managerial role .

• Strong understanding of competitor offerings in the financial sector.

• Ability to build and maintain long-term customer relationships .

• Willingness to mentor salespeople and develop their industry knowledge.

• Highly deadline-driven and target-oriented .

• Strong time management and organizational skills .

• Fluent in Afrikaans and English (both spoken and written).

• Computer literate with excellent problem-solving abilities.

• Ability to manage multiple projects simultaneously.

• Strong team player who can build consensus within diverse groups.

• Resilient under pressure and achievement-oriented
  

• Market-related salary

• Contact Hire Resolve for your next career-changing move today

  • Apply for this role today, contact Gustav Vogel at Hire Resolve or on LinkedIn
  • You can also visit the Hire Resolve website: hireresolve.us or email us your CV: gustav.vogel@hireresolve.us
  • Please use " Call Center Sales Manager" as your subject line when applying via email

  We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise

Requirements:

• Ensure all group targets are consistently met within every measurement period.

• Manage and maintain leads effectively to reach required conversion rates.

• Ensure compliance with company policies and procedures.

• Keep the team motivated and committed to achieving set goals.

• Provide continuous feedback to senior management.

• Offer ongoing guidance and mentorship to consultants.

• Foster strong working relationships with colleagues and other departments.

• Act as a role model and demonstrate how results are achieved.

• Monitor staff activity levels and productivity.

• Generate daily, weekly, and monthly reports.

• Manage staff-related issues, including performance management and disciplinary procedures.

• Investigate and implement new initiatives to enhance department efficiency and sales generation.

• Play an active role in the recruitment of new staff members.

• Proven leadership skills with a strong track record.

• Matric certificate required.

• Outbound sales experience – following up with clients.

• Inbound experience – handling inquiries and leads.

• 5-8 years of call centre sales experience within the financial industry, with at least 3-5 years in a managerial role .

• Strong understanding of competitor offerings in the financial sector.

• Ability to build and maintain long-term customer relationships .

• Willingness to mentor salespeople and develop their industry knowledge.

• Highly deadline-driven and target-oriented .

• Strong time management and organizational skills .

• Fluent in Afrikaans and English (both spoken and written).

• Computer literate with excellent problem-solving abilities.

• Ability to manage multiple projects simultaneously.

• Strong team player who can build consensus within diverse groups.

• Resilient under pressure and achievement-oriented
  

• Market-related salary

• Contact Hire Resolve for your next career-changing move today

  • Apply for this role today, contact Gustav Vogel at Hire Resolve or on LinkedIn
  • You can also visit the Hire Resolve website: hireresolve.us or email us your CV: gustav.vogel@hireresolve.us
  • Please use " Call Center Sales Manager" as your subject line when applying via email

  We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise

• Apply for this role today, contact Gustav Vogel at Hire Resolve or on LinkedIn
• You can also visit the Hire Resolve website: hireresolve.us or email us your CV: gustav.vogel@hireresolve.us
• Please use " Call Center Sales Manager" as your subject line when applying via email