Operations Manager

Description:

As an operations manager in luxury establishments, your role is to oversee the day-to-day operations, ensuring that every aspect reflects the highest standards of excellence and sophistication. Your strategic leadership and attention to detail contribute to the seamless functioning of the establishment, aligning with its reputation for providing unparalleled luxury experiences.

Candidate requirements;

• Must have Grade 12 and Tertiary Education in Sales & Marketing / Tourism or Hospitality
• Must have a minimum of 5-years in General Management experience in the Hospitality Industry with a proven track record within a Luxury Lodge environment
• Knowledge of Game Reserve Operations is required, and one should understand luxury safari operations to ensure the implementation and delivery of luxury standards in all properties
• Knowledge of OPERA PMS, NEBULA, and APEX Systems beneficial
• Valid Drivers License and Own Vehicle Required
• The position includes extensive travel
• Excellent communication, customer service & organization skills, possessing a good command of the English language
• Strong leadership, communication, problem-solving, and organizational skills, along with financial acumen and a customer-centric approach to ensure smooth operations and guest satisfaction.
• Able to multitask and deliver following company standards.
• Ability to handle pressure, and address and resolve conflicts professionally and efficiently if required
• Valid RSA ID
• Dynamic self-starter
• Personality profile to match relevant skills
• Well presented
• Excellent verbal and written communication skills
• Team player with a high level of dedication
• Good negotiation skills
• Proficient in MS Word, Excel, and PowerPoint Operational Management:
  
• Oversee all aspects of the lodges operations together with the Lodge Resident Manager.

Manage the lodges budget, track revenue and expenses, and implement strategies to maximize profitability. Prepare regular reports on the lodges performance, including occupancy rates, revenue, and expenses. Address and resolve any issues or problems that arise in a timely and effective manner, including management of Annual Union Negotiations. Promote sustainable practices within the lodge, such as water conservation, waste reduction, and energy efficiency. Strategic Planning:
Develop and implement operational strategies aligned with the organizations overall goals. Collaborate with senior management to formulate long-term plans and objectives. Drive the broader goals of the group as agreed with the General Manager of Operations. Resource Management:
Oversee the allocation of resources, including personnel, equipment, and finances. Opt