Description:
Our client, a power solutions company with offices in Somerset West and Johannesburg, is looking for an experienced Sales Operations and Branch Manager to join their dynamic team in their Somerset West Office.
Job Overview:
The Sales Operations and Branch Manager is responsible for overseeing the daily operations of a branch while managing the sales function to ensure targets are met and that high levels of customer satisfaction are maintained. This dual-role combines strategic oversight of sales processes, branch administration, and team leadership, requiring a balance of operational management and sales performance. The manager will also be responsible for optimizing sales activities, driving business growth, and leading a high-performing team to meet the company’s goals.
Key Responsibilities:
Head of Sales Operations and Customer Success:
Work with suppliers to optimize stock levels – Avoid overstocking and shortages by ensuring the right balance between demand and supply. Ensure smooth inventory flow from warehouse to customers to prevent fulfilment delays and inefficiencies. Analyse stock movement trends to provide insights to the sales & procurement teams for better decision-making. Improve forecasting & replenishment cycles to reduce inefficiencies, holding costs, and stock outs. Manage the logistics process from quoting to booking – Ensure accurate pricing, lead times, and availability when quoting customers and confirming stock with suppliers. Communicate order status updates to customers – Provide timely updates on order confirmations, expected delivery timelines, and any potential delays to enhance customer experience. Onboard new salespeople – Organise training on products knowledge, sales processes, customer relationship management, and internal systems to set new team members up for success. Support sales team with tenders and complex deals – Assist in preparing responses for tenders, providing detailed product specs, pricing, and logistical information when customers require more in-depth support. Systems management and accuracy - Assist and ensure the systems used in the business provide accurate data and are consistently maintained and audited, as well as supported and enhanced when a gap in the systems is identified. Assist with payments and invoicing from vendors and to customers to ensure ease of operation.Cape Town Branch Management:
Oversee day-to-day operations of the branch, ensuring the branch runs efficiently and effectively. Lead and motivate the branch team, ensuring excellent customer service, employee satisfaction, and a productive working environment. Manage branch budgets, expenses, and financial reporting to ensure profitability. Maintain inv