Description:
MAIN PURPOSE OF THE JOB
The development of the assisted sales strategy, the development and execution of the operating model, benchmarking, building capacity and capability, development or enhancement of associated policies, procedures, controls and effective management of the assisted sales portfolio / programme which includes establishing and working with internal and external stakeholders and service providers and provide periodic performance updates and reporting to the relevant committees. To design and implement world class industry best practice Assisted Sales strategies and processes through a Fit for Purpose Target Operating Model to ensure the overall operational efficiency of the Assisted Sales function and to position the Business unit as a valuable and strategic business partner to both internal and external stakeholders. To successfully manage the Assisted Sales Function by developing and executing the strategies in order to achieve the organisational targets in line with the Bank’s Corporate Plan and business strategy.
To create an environment for continuous improvement through:
Process optimisation and automation. Deployment of fit for purpose workflow systems, Drive sustainable cost and operational efficiencies through innovation, industry benchmarking and implementation of best practices To identify and mitigate any potential business risk, provide management with regular reports and make recommendations to mitigate identified risks, improve processes, and provide cross functional input to improve overall business processes. To ultimately safeguard the Bank’s assets through effective execution of the Assisted Sales Strategy.Key Performance Areas
1. Develop and implement Assisted Sales strategies aligned to best practice
Design and implement world class industry best practice Assisted Sales strategies and processes through a Fit for Purpose Target Operating Model to ensure the overall operational efficiency of the Assisted Sales Function. Develop a proactive Assisted Sales Framework in order to effectively manage the portfolio value chain aligned to the Business Unit strategy and ensuring adequate processes, procedures, controls are in place.; Drive optimal assisted sales by improving systems, processes and streamlining resources across the area of responsibility in a proactive and innovative way. Optimisation and management of the assisted sales infrastructure and resource model to implement an efficient and effective assisted sales service across the loan value chain including: Marketing, valuations, monitoring, sales, reporting, disposals, etc. The development of the assisted sales strategy, the development and execution of the operating model, benchmarking, building capacity and capability, development or enhancement of associated po