Assistant Resident Manager

Description:

Our client is looking for an experienced and dynamic Assistant Resident Manager to join their exceptional team at their prestigious 5-star game lodge. This position is ideal for a highly skilled hospitality professional with a proven track record in lodge management, front of house, and food & beverage operations. As the Assistant Resident Manager, you will assist in overseeing the lodge's day-to-day operations and lead by example to ensure our guests have an outstanding experience. Responsibilities:

• Assist the Resident Lodge Manager in overseeing the daily operations of the lodge, ensuring a seamless guest experience.
• Manage and supervise the Front of House and F&B departments, with a strong focus on administrative management.
• Ensure efficient Front Office operations and maintain a smooth check-in/check-out process.
• Drive hospitality standards, innovating and improving service delivery to exceed guest expectations.
• Train, manage, and support staff, fostering a positive and productive work environment.
• Handle guest requests, complaints, and feedback, ensuring quick resolution and guest satisfaction.
• Maintain strong relationships with staff, guests, suppliers, and the local community.
• Oversee financial management, including cost control, budgeting, and reporting.
• Assist with the management of lodge operations in the absence of the Resident Lodge Manager.
• Maintain attention to detail in all aspects of operations, from guest services to administrative tasks.
• Work collaboratively with the management team to achieve broader organizational goals.
• Ensure that operational systems (NEBULA, OPERA, or similar PMS/POS) are effectively utilized.
• Maintain a well-spoken, presentable, and professional demeanor at all times.

Requirements:

• Minimum of 5 years' experience in a similar 5-star lodge management position.
• Matric (Grade 12) is essential.
• Proven skills and track record in Front of House and F&B management, with specific focus on Front of House Administrative Management.
• Strong Front Office Management experience.
• Well-spoken, well-presented, and guest-centric, with a passion for delivering exceptional guest experiences.
• Formal hospitality degree/diploma preferable.
• Experience managing, training, and motivating a team, with strong leadership and management skills.
• Strong administrative skills with the ability to handle financial and operational tasks.
• Proven ability to build relationships with guests, staff, the local community, and industry professionals.
• Ability to manage lodge operations in the absence of the Resident Lodge Manager.
• Strong initiative and lateral thinking ability to drive the lodge’s success.
• Attention to detail, with a diligent, self-motivated approach to meeting deadlines.
• Excellent communication and interpersonal skills, both with staff and guests.
• Ability to cope under pressure and resolve difficult situations.
• Experience with NEBULA and OPERA Systems or similar PMS/POS systems required.
• Knowledge of game reserve operations is essential.
• Computer literate and financially astute.
• Ability to work effectively with the broader goals of the group as required by Head Office.

Requirements:

• Assist the Resident Lodge Manager in overseeing the daily operations of the lodge, ensuring a seamless guest experience.
• Manage and supervise the Front of House and F&B departments, with a strong focus on administrative management.
• Ensure efficient Front Office operations and maintain a smooth check-in/check-out process.
• Drive hospitality standards, innovating and improving service delivery to exceed guest expectations.
• Train, manage, and support staff, fostering a positive and productive work environment.
• Handle guest requests, complaints, and feedback, ensuring quick resolution and guest satisfaction.
• Maintain strong relationships with staff, guests, suppliers, and the local community.
• Oversee financial management, including cost control, budgeting, and reporting.
• Assist with the management of lodge operations in the absence of the Resident Lodge Manager.
• Maintain attention to detail in all aspects of operations, from guest services to administrative tasks.
• Work collaboratively with the management team to achieve broader organizational goals.
• Ensure that operational systems (NEBULA, OPERA, or similar PMS/POS) are effectively utilized.
• Maintain a well-spoken, presentable, and professional demeanor at all times.

• Minimum of 5 years' experience in a similar 5-star lodge management position.
• Matric (Grade 12) is essential.
• Proven skills and track record in Front of House and F&B management, with specific focus on Front of House Administrative Management.
• Strong Front Office Management experience.
• Well-spoken, well-presented, and guest-centric, with a passion for delivering exceptional guest experiences.
• Formal hospitality degree/diploma preferable.
• Experience managing, training, and motivating a team, with strong leadership and management skills.
• Strong administrative skills with the ability to handle financial and operational tasks.
• Proven ability to build relationships with guests, staff, the local community, and industry professionals.
• Ability to manage lodge operations in the absence of the Resident Lodge Manager.
• Strong initiative and lateral thinking ability to drive the lodge’s success.
• Attention to detail, with a diligent, self-motivated approach to meeting deadlines.
• Excellent communication and interpersonal skills, both with staff and guests.
• Ability to cope under pressure and resolve difficult situations.
• Experience with NEBULA and OPERA Systems or similar PMS/POS systems required.
• Knowledge of game reserve operations is essential.
• Computer literate and financially astute.
• Ability to work effectively with the broader goals of the group as required by Head Office.