Description:
ICT Desktop Support Technician required for a reputable manufacturing company based in Stutterheim , Eastern Cape
Requirements:
CompTIA A+, N+ MTA Windows Operating System Fundamentals; and MTA Windows Server Administration Fundamentals; and MTA Networking Fundamentals; and or MCSA Windows Server Administration (MCSE or Diploma in Information Systems. (Will be Advantageous) The individual needs to be neat and organised; The individual needs to be self-motivated; The individual needs to be willing to work over-time; Have a sound understanding of diagnostics and proven ability to troubleshoot hardware and application software issues; Be able to research, scope and provide recommendations on Hardware; Be able to troubleshoot and provide diagnostics for network related issues; Good attention to detail and ability to show initiative; Ability to prioritise, manage and perform under pressure to meet SLA’s; Excellent knowledge of Customer Service best practice; Willing to work flexibly and with enthusiasm; Have sound knowledge of Microsoft Windows Operating Systems, iOS and Android; Have sound knowledge of Microsoft Office Packages; Have sound knowledge of VOIP, PABX’s, IP Cameras and NVR’s; Have sound knowledge of Microsoft Domain environments, Microsoft Windows Server and Rolls, Microsoft Exchange; Active Directory, Group Policy, Azure Active Directory and O365Responsibilities:
Diagnose and resolve software and hardware issues, including operating systems (Windows, Android, iOS, etc.) across various applications. Assist users with ICT desktop-related incidents. Take ownership of issues by analyzing problems and implementing fixes to restore service to customers promptly. Accurately record, update, and document requests using the ICT service desk system. Install and configure new ICT equipment. Resolve incidents and upgrade various types of software and hardware. Maintain and resolve issues with printers, copiers, and scanners. Ensure daily effective backup and air-gapped backup procedures are carried out. Provide first-class customer service, treating all customers efficiently and appropriately. Be a highly motivated team player with the ability to adapt to changing priorities. Create, maintain, and publish support documentation to assist in the quick resolution of incidents and service requests, enabling users to become more self-sufficient. Exhibit flexibility in working on a rota basis and provide necessary cover when needed. Work in accordance with relevant legislation, policies, and procedures. Participate in the Annual Performance and Development Review Process. Attend training course
10 Mar 2025;
from:
gumtree.co.za