Customer Service Clerk

Description:

Reporting to the Branch Manager - Bloemfontein
THE CORE RESPONSIBILITIES WILL BE:
Customer Service:
Handling Customer Orders;
Maintaining ISO Standards in Administration;
Handling back orders;
Handling Purchase Orders;
Handling Price Lists;
Handling Customer Queries/Problems;
Handling Customer Quotes;
Following up on Quotes.
Customer Relations:
Establishing positive relations with customers and other members of staff through effective and efficient service delivery;
Always project a positive company image in interactions with customers and ensure that communication with customers is conducted in a professional manner.
Administration & Reporting:
Ensuring sound administration of area of responsibility;
Time management;
Meet expected goals through own activities and the motivation of available resources with minimal supervision;
Prepare a variety of reports and correspondence.

Requirements:

REQUIRED EXPERIENCE & KNOWLEDGE:
Education & Experience:
Minimum of 1-2 years customer service experience and a proven customer service performance record;
Experience in the healthcare industry will be advantageous;
Skill Set:
Excellent written and communication skills;
Be computer literate (Netsuite, Excel, Internet, Word will be an advantage);
Have good communication, telephone and interaction skills;
Be assertive and able to deal with both management and non-management personnel;
Have the ability to work under pressure and still maintain high standards;
Competencies:
Be a self-starter, deadline and results oriented, highly-organized, detail oriented, efficient, analytical; customer-focused; “Can-do” attitude.