Description:
Our client is currently seeking an experienced and passionate General Manager to oversee the operations of their 5-star boutique hotel located in the beautiful Cape Town suburbs. The ideal candidate will possess strong leadership abilities, a hands-on approach, and a deep understanding of managing various hotel departments, including Reservations, Reception, Grounds, and Housekeeping. This role demands a highly organized, guest-focused leader who thrives in a dynamic and luxurious environment.
Key Responsibilities:
- Oversee and manage the day-to-day operations of the hotel, ensuring the highest standards of service across all departments.
- Lead and motivate the team, ensuring exceptional performance in guest services, housekeeping, and facilities management.
- Maintain a strong presence in guest-facing areas, ensuring the delivery of a seamless guest experience.
- Monitor and manage budgets, expenses, and profitability while ensuring operational efficiency.
- Develop and implement strategies to enhance guest satisfaction, repeat business, and overall hotel performance.
- Handle guest feedback, resolve issues, and ensure all guest requests are met promptly and professionally.
- Work closely with the department heads to ensure smooth communication and coordination between all teams.
- Ensure compliance with all hotel policies, health & safety standards, and local regulations.
Requirements:
- Oversee and manage the day-to-day operations of the hotel, ensuring the highest standards of service across all departments.
- Lead and motivate the team, ensuring exceptional performance in guest services, housekeeping, and facilities management.
- Maintain a strong presence in guest-facing areas, ensuring the delivery of a seamless guest experience.
- Monitor and manage budgets, expenses, and profitability while ensuring operational efficiency.
- Develop and implement strategies to enhance guest satisfaction, repeat business, and overall hotel performance.
- Handle guest feedback, resolve issues, and ensure all guest requests are met promptly and professionally.
- Work closely with the department heads to ensure smooth communication and coordination between all teams.
- Ensure compliance with all hotel policies, health & safety standards, and local regulations.
- Strong leadership skills with a proven ability to manage, motivate, and inspire staff.
- Previous experience in high-end hotel management, preferably at a 5-star level.
- A hands-on approach to daily operations and a keen eye for detail.
- Excellent guest-facing personality with a passion for providing outstanding service.
- Excellent organizational, communication, and problem-solving skills.
- Ability to work independently and take ownership of operations.
- Experience managing hotel departments such as Reservations, Reception, Grounds, and Housekeeping.
- Exceptional ability to manage guest relations and ensure their expectations are exceeded.
- A minimum of 5 years’ experience in a senior hotel management role.
Key Requirements:
- Strong leadership skills with a proven ability to manage, motivate, and inspire staff.
- Previous experience in high-end hotel management, preferably at a 5-star level.
- A hands-on approach to daily operations and a keen eye for detail.
- Excellent guest-facing personality with a passion for providing outstanding service.
- Excellent organizational, communication, and problem-solving skills.
- Ability to work independently and take ownership of operations.
- Experience managing hotel departments such as Reservations, Reception, Grounds, and Housekeeping.
- Exceptional ability to manage guest relations and ensure their expectations are exceeded.
- A minimum of 5 years’ experience in a senior hotel management role.
06 Mar 2025;
from:
careers24.com