Description:
Responsibilities:Operational Management: Oversee and manage all aspects of lodge operations, including guest relations, housekeeping, maintenance, food and beverage, guiding, and administration. Ensure seamless coordination between departments to deliver consistent, high-quality service.
Team Leadership: Lead and manage a team comprising guides, trackers, chefs, waiters, barmen, housekeepers, scullers, maintenance staff, and department heads. Conduct training, performance reviews, and regular staff meetings to ensure all team members contribute effectively to the lodges success.
Field Guiding (for one partner): Conduct guided game drives and bush walks, delivering exceptional wildlife experiences for guests. Always ensure guest safety, adhering to FGASA and FGASA-endorsed guidelines. Maintain and care for the lodges guiding equipment, vehicles, and other resources. Contribute to conservation initiatives and engage guests in learning about the environment.
Guest Experience: Deliver an outstanding level of service, ensuring all guest needs and expectations are met or exceeded. Respond promptly and professionally to guest feedback and special requests.
Financial and Administrative Oversight: Assist with managing budgets, control costs, and ensure accurate financial reporting where required. Oversee procurement, stock control, and inventory to minimise waste while maintaining quality.
Health and Safety Compliance: Ensure the lodge operates within all legal and company health, safety, and hygiene standards. Address any issues promptly to minimise operational disruptions and maintain guest safety.
Sustainability and Conservation: Promote sustainable practices across all areas of operation, reducing the lodges environmental footprint. Support and participate in conservation initiatives and educate staff and guests about the importance of preserving the environment.
Requirements:
For Both Partners:
Matric certificate (Grade 12).
First aid certification
A minimum of 35 years of management experience in a luxury lodge environment
Strong leadership and organisational skills, with the ability to manage multiple departments and teams.
Excellent interpersonal and communication skills, focused on guest satisfaction.
A hands-on, proactive approach to problem-solving and team support.
For One Partner (Trails Guide):
FGASA Full Trails Guide qualification and NQF Level 4 certification.
DEAT and PDP certificates (essential).
Extensive knowledge of guiding, tracking, bush
02 Mar 2025;
from:
gumtree.co.za