Description:
Key Responsibilities:- Provide Support Across Multiple Channels: Assist customers via phone, email, live chat, and other communication channels, ensuring consistent and responsive service across all touchpoints.
- Assist Customers with Policy Inquiries: Address customer inquiries related to insurance policies, coverage details, premiums, and any other relevant information.
- Policy Enrollment and Renewals: Guide customers through the process of enrolling in new insurance
- Billing and Payment Support: Assist customers with billing inquiries, payment processing, and resolving any issues related to premiums, invoices, or payment methods.
- Resolve Complaints and Issues: Address customer complaints or concerns in a timely and professional manner
- Promote Customer Satisfaction: Strive to ensure a positive customer experience at all times by delivering excellent service, actively listening to customer feedback, and going above and beyond to meet customer needs.
- Educate Customers: Educate customers about various aspects of bicycle insurance
- Cross-Sell and Upsell Opportunities: Identify opportunities to cross-sell or upsell additional insurance products .
- Collaborate with Other Departments: Coordinate with other departments within the company, such as claims processing, underwriting, and sales, to ensure a seamless customer experience
- Continuous Improvement: Participate in training programs, workshops, and ongoing learning opportunities to enhance product knowledge, customer service skills, and overall performance. Key requirements & skills:
- Minimum of a Senior Matric Certificate. Additional relevant qualifications will be advantageous.
- 2-4 years of experience in client services, customer care, or a related field.
- Familiarity with
05 Mar 2025;
from:
gumtree.co.za