IT Engineer

Description:

Key Performance Areas

Cyber Security: Computer Security, Endpoint Protection, User Education
- Deploy and maintain endpoint security solutions such as antivirus, anti-malware, and intrusion detection/prevention systems.
- Monitor computer systems and networks for security breaches, incidents, and vulnerabilities.
- Respond to security incidents, taking appropriate measures to contain and mitigate damage.
- Raise awareness among employees regarding security threats, best practices, and policies.
- Deliver cybersecurity awareness training and evaluate its effectiveness.
- Ensure that all staff members complete cybersecurity awareness training regularly and maintain training records.

Desktops, Laptops, Printers, and Videoconferencing
- Install, test, and configure hardware and software, including operating systems, drivers, applications, and utilities, on desktops, laptops, scanners, and printers.
- Troubleshoot technical issues related to desktops, laptops, printers, videoconferencing, and peripherals, and provide timely resolutions to minimize downtime.
- Conduct regular maintenance activities, including updates, patches, and backups, to ensure optimal performance of IT devices and systems.
- Provide end-user support, including training and documentation to ensure users can effectively use desktops, laptops, scanners, and printers.
- Deploy Windows updates and monitor compliance to ensure all devices are up to date with the latest security patches.

Back-ups & Disaster Recovery
- Ensure that backups are performed according to schedule and monitor the backup process to identify and resolve any issues or errors.
- Test backup systems and procedures regularly to ensure data recoverability in the event of a disaster or system failure.
- Provide regular reports on backup performance, and communicate any issues or concerns to management.
- Maintain and update backup systems, hardware, and software to ensure optimal performance.

System Support: Payroll, Warehouse Scanning
- Provide user support for the payroll system.
- Offer technical support for warehouse scanning systems.

Compliance & Cost Control
- Promote the effective use of financial and other resources, exploring opportunities to control and reduce costs.
- Operate within controls and procedures to ensure integrity and compliance.
- Identify and report risks or areas of concern to management within the department.
- Ensure compliance with relevant regulations and procedures to prevent unnecessary expenditure.
- Apply corrective actions and conduct root cause analysis where necessary.

Customer Service
- Maintain effective working relationships with customers (both internal an