Description:
Minimum requirements for the role:A bachelors degree in information technology, Engineering, or a related field is preferred for this role. Previous (7+ years) experience working in technical support, customer success, or a related role, within a (at least 5 years) managerial position. Must have proven experience managing technical support teams, with a strong understanding of how customer support impacts business success. The successful candidate must have excellent communication, leadership, and conflict management skills. Strong technical troubleshooting abilities with a broad knowledge of IT systems, product rollout processes, and software testing. Previous experience with KPI management, client contract requirements, and commercial strategies. Must be proficient in helpdesk ticketing systems, CRM tools, and management software. E-mail CV to
02 Mar 2025;
from:
gumtree.co.za