Description:
Key Responsibilities:- Serve as the first point of contact for user incidents and requests, providing excellent customer service.
- Manage tickets efficiently via the ITSM platform to track and resolve issues.
- Provide IT support to all users within the business, ensuring a smooth and efficient workflow.
- Set up and configure user accounts and ensure proper onboarding.
- Oversee workstation setup and deployment, ensuring all devices are properly configured and ready for use.
- Ensure data backup solutions are functional and that all user data is secure and protected.
- Adhere to IT compliance standards and company IT policies and procedures.
- Maintain and update documentation of IT configurations, processes, and procedures.
- Offer multi-function printer support, ensuring that all printers are functioning optimally across the business.
Experience Required:
- Minimum 5 years of experience as an IT Systems Administrator.
- Customer-focused and approachable, with excellent communication skills.
- Solutions-driven, able to think quickly and resolve issues effectively.
- Certifications:
- Comptia A+
- Comptia N+
- Microsoft MCSE
- Cisco CCIP
- At least 2 years of hands-on experience with Google Workspace.
- Proficiency in Microsoft Office 2016 and newer versions.
- Proficient in Microsoft Active Directory and user management.
Apply now!
02 Mar 2025;
from:
gumtree.co.za