Product Specialist

Description:

Location: Initially remote (work-from-home) – a reliable internet connection is essential. The role will transition to an office-based position in Tzaneen once premises are secured.
Industry Advantage: Prior experience in the agriculture sector, particularly the fruit industry, is a significant advantage.

Our client is seeking a Product Specialist to join their team. This is a support-focused role servicing clients in the agriculture industry and reporting to the IT & Support Manager .

As part of the onboarding process, the successful candidate will travel to Cape Town for two weeks of initial job training .

Key Responsibilities

• Provide remote and onsite support for bespoke software products.
• Manage daily operations and administration within SQL-rich environments (including scripting and database management).
• Act as the primary liaison between external customers and internal stakeholders.
• Take full ownership of assigned help desk calls, ensuring effective troubleshooting, inter-departmental coordination , and adherence to escalation procedures.
• Ensure timely and accurate help desk administration:
  • Logging, updating, tracking, and escalating calls as necessary.
• Conduct ad hoc software testing before releasing updates to clients.
• Assist with product installations, upgrades, and deployments.
• Train clients on various software solutions as required.

Requirements:

• Provide remote and onsite support for bespoke software products.
• Manage daily operations and administration within SQL-rich environments (including scripting and database management).
• Act as the primary liaison between external customers and internal stakeholders.
• Take full ownership of assigned help desk calls, ensuring effective troubleshooting, inter-departmental coordination , and adherence to escalation procedures.
• Ensure timely and accurate help desk administration:
  • Logging, updating, tracking, and escalating calls as necessary.
• Conduct ad hoc software testing before releasing updates to clients.
• Assist with product installations, upgrades, and deployments.
• Train clients on various software solutions as required.

• Logging, updating, tracking, and escalating calls as necessary.

• Microsoft Office: 2 to 3 years
• Microsoft Sql: 2 to 3 years
• Help Desk Administration: 2 to 3 years

• Strong communication skills – able to engage effectively with clients and colleagues.
• Excellent time management and ability to work independently .
• Skilled at building and maintaining client relationships in a professional manner.
• High attention to detail and problem-solving skills.
• Willingness to travel occasionally for business needs.
• Team player – thrives in a collaborative environment and contributes positively.
• Proactive mindset – always looking for improvements and innovative solutions.
• Commitment to world-class customer service and handling challenging clients professionally .

Personal & Interpersonal Attributes

• Strong communication skills – able to engage effectively with clients and colleagues.
• Excellent time management and ability to work independently .
• Skilled at building and maintaining client relationships in a professional manner.
• High attention to detail and problem-solving skills.
• Willingness to travel occasionally for business needs.
• Team player – thrives in a collaborative environment and contributes positively.
• Proactive mindset – always looking for improvements and innovative solutions.
• Commitment to world-class customer service and handling challenging clients professionally .