Description:
Location: Initially remote (work-from-home) – a reliable internet connection is essential. The role will transition to an office-based position in Tzaneen once premises are secured.
Industry Advantage: Prior experience in the agriculture sector, particularly the fruit industry, is a significant advantage.
Our client is seeking a Product Specialist to join their team. This is a support-focused role servicing clients in the agriculture industry and reporting to the IT & Support Manager .
As part of the onboarding process, the successful candidate will travel to Cape Town for two weeks of initial job training .
Key Responsibilities
- Provide remote and onsite support for bespoke software products.
- Manage daily operations and administration within SQL-rich environments (including scripting and database management).
- Act as the primary liaison between external customers and internal stakeholders.
- Take full ownership of assigned help desk calls, ensuring effective troubleshooting, inter-departmental coordination , and adherence to escalation procedures.
- Ensure timely and accurate help desk administration:
- Logging, updating, tracking, and escalating calls as necessary.
- Conduct ad hoc software testing before releasing updates to clients.
- Assist with product installations, upgrades, and deployments.
- Train clients on various software solutions as required.
Requirements:
Location: Initially remote (work-from-home) – a reliable internet connection is essential. The role will transition to an office-based position in Tzaneen once premises are secured.
Industry Advantage: Prior experience in the agriculture sector, particularly the fruit industry, is a significant advantage.
Our client is seeking a Product Specialist to join their team. This is a support-focused role servicing clients in the agriculture industry and reporting to the IT & Support Manager .
As part of the onboarding process, the successful candidate will travel to Cape Town for two weeks of initial job training .
Key Responsibilities
- Provide remote and onsite support for bespoke software products.
- Manage daily operations and administration within SQL-rich environments (including scripting and database management).
- Act as the primary liaison between external customers and internal stakeholders.
- Take full ownership of assigned help desk calls, ensuring effective troubleshooting, inter-departmental coordination , and adherence to escalation procedures.
- Ensure timely and accurate help desk administration:
- Logging, updating, tracking, and escalating calls as necessary.
- Conduct ad hoc software testing before releasing updates to clients.
- Assist with product installations, upgrades, and deployments.
- Train clients on various software solutions as required.
Location: Initially remote (work-from-home) – a reliable internet connection is essential. The role will transition to an office-based position in Tzaneen once premises are secured.
Industry Advantage: Prior experience in the agriculture sector, particularly the fruit industry, is a significant advantage.
Our client is seeking a Product Specialist to join their team. This is a support-focused role servicing clients in the agriculture industry and reporting to the IT & Support Manager .
As part of the onboarding process, the successful candidate will travel to Cape Town for two weeks of initial job training .
Key Responsibilities
- Provide remote and onsite support for bespoke software products.
- Manage daily operations and administration within SQL-rich environments (including scripting and database management).
- Act as the primary liaison between external customers and internal stakeholders.
- Take full ownership of assigned help desk calls, ensuring effective troubleshooting, inter-departmental coordination , and adherence to escalation procedures.
- Ensure timely and accurate help desk administration:
- Logging, updating, tracking, and escalating calls as necessary.
- Conduct ad hoc software testing before releasing updates to clients.
- Assist with product installations, upgrades, and deployments.
- Train clients on various software solutions as required.
Location: Initially remote (work-from-home) – a reliable internet connection is essential. The role will transition to an office-based position in Tzaneen once premises are secured.
Industry Advantage: Prior experience in the agriculture sector, particularly the fruit industry, is a significant advantage.
Our client is seeking a Product Specialist to join their team. This is a support-focused role servicing clients in the agriculture industry and reporting to the IT & Support Manager .
As part of the onboarding process, the successful candidate will travel to Cape Town for two weeks of initial job training .
Key Responsibilities
- Provide remote and onsite support for bespoke software products.
- Manage daily operations and administration within SQL-rich environments (including scripting and database management).
- Act as the primary liaison between external customers and internal stakeholders.
- Take full ownership of assigned help desk calls, ensuring effective troubleshooting, inter-departmental coordination , and adherence to escalation procedures.
- Ensure timely and accurate help desk administration:
- Logging, updating, tracking, and escalating calls as necessary.
- Conduct ad hoc software testing before releasing updates to clients.
- Assist with product installations, upgrades, and deployments.
- Train clients on various software solutions as required.
- Provide remote and onsite support for bespoke software products.
- Manage daily operations and administration within SQL-rich environments (including scripting and database management).
- Act as the primary liaison between external customers and internal stakeholders.
- Take full ownership of assigned help desk calls, ensuring effective troubleshooting, inter-departmental coordination , and adherence to escalation procedures.
- Ensure timely and accurate help desk administration:
- Logging, updating, tracking, and escalating calls as necessary.
- Conduct ad hoc software testing before releasing updates to clients.
- Assist with product installations, upgrades, and deployments.
- Train clients on various software solutions as required.
- Logging, updating, tracking, and escalating calls as necessary.
- Microsoft Office: 2 to 3 years
- Microsoft Sql: 2 to 3 years
- Help Desk Administration: 2 to 3 years
Personal & Interpersonal Attributes
- Strong communication skills – able to engage effectively with clients and colleagues.
- Excellent time management and ability to work independently .
- Skilled at building and maintaining client relationships in a professional manner.
- High attention to detail and problem-solving skills.
- Willingness to travel occasionally for business needs.
- Team player – thrives in a collaborative environment and contributes positively.
- Proactive mindset – always looking for improvements and innovative solutions.
- Commitment to world-class customer service and handling challenging clients professionally .
Personal & Interpersonal Attributes
- Strong communication skills – able to engage effectively with clients and colleagues.
- Excellent time management and ability to work independently .
- Skilled at building and maintaining client relationships in a professional manner.
- High attention to detail and problem-solving skills.
- Willingness to travel occasionally for business needs.
- Team player – thrives in a collaborative environment and contributes positively.
- Proactive mindset – always looking for improvements and innovative solutions.
- Commitment to world-class customer service and handling challenging clients professionally .
Personal & Interpersonal Attributes
- Strong communication skills – able to engage effectively with clients and colleagues.
- Excellent time management and ability to work independently .
- Skilled at building and maintaining client relationships in a professional manner.
- High attention to detail and problem-solving skills.
- Willingness to travel occasionally for business needs.
- Team player – thrives in a collaborative environment and contributes positively.
- Proactive mindset – always looking for improvements and innovative solutions.
- Commitment to world-class customer service and handling challenging clients professionally .
- Strong communication skills – able to engage effectively with clients and colleagues.
- Excellent time management and ability to work independently .
- Skilled at building and maintaining client relationships in a professional manner.
- High attention to detail and problem-solving skills.
- Willingness to travel occasionally for business needs.
- Team player – thrives in a collaborative environment and contributes positively.
- Proactive mindset – always looking for improvements and innovative solutions.
- Commitment to world-class customer service and handling challenging clients professionally .
Personal & Interpersonal Attributes
- Strong communication skills – able to engage effectively with clients and colleagues.
- Excellent time management and ability to work independently .
- Skilled at building and maintaining client relationships in a professional manner.
- High attention to detail and problem-solving skills.
- Willingness to travel occasionally for business needs.
- Team player – thrives in a collaborative environment and contributes positively.
- Proactive mindset – always looking for improvements and innovative solutions.
- Commitment to world-class customer service and handling challenging clients professionally .