Description:
· This individual will be responsible for taking inbound and making outbound calls, responding to emails and otherwise providing technical support to customers
· Remaining knowledgeable of existing and new products and accessories
· Providing testing support, product overview and basic technology instructions
· Responding to warranty inquires, replacements or return requests, and helps refine the warranty process
· May be called on to assist the shipping department with parts inventory replenishment, packaging and shipping replacement parts
· Performing product overviews and communicating to the proper department
· Occasional travel to customer locations and trade events
Requirements:
- Customer Care
- Sales
- Sales Agent
Technical customer service experience preferred
High School diploma or equivalent experience
Proficient on Microsoft Office programs and keyboarding, specifically Outlook
Experience in Automotive Aftermarket a plus
· Detail orientation
· Organizational and process skills
· Effective communication skills
· High level of interpersonal skills to work effectively with others
· High level of analytical ability where problems are complex required
· Ability to learn in a fast-paced environment required
· High level of mechanical aptitude
· A desire to learn new technologies and motivation to go above and beyond minimum requirements