Description:
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have amazing opportunities for Customer Service Consultants: Withdrawals x9. Do you think you have what it takes to be our newest Purple Star?
This role will be responsible for attending to all customer queries in relation to withdrawals, with a high level of accuracy and efficiency.
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
- Contact Centre Experience
Advantageous
- Diploma / Degree
What You’ll Do For The Brand:
- Accurately process withdrawals to customer accounts after successful compliance checks using the designated platform.
- Effective resolution of customer queries across various platforms.
- Investigate and resolve account related issues or discrepancies, working closely with internal and external stakeholders until completion.
- Monitor suspicious or unusual transactional activity on customer accounts and escalate to the management team.
- Preparation of manual payments required to be submitted to the Treasury team.
- Attend to ad-hoc functions as required due to operational requirements.
What You’ll Bring To The Team:
- Strong attention to detail.
- Excellent administration skills.
- Excellent planning, organizational and time management skills.
- Focused driven whilst demonstrating exceptional attention to detail.
- Must have a strong sense of accountability.
Please note that only team members who meet the stipulated minimum requirements will be considered.
Requirements:
- Contact Centre Experience
- Diploma / Degree
- Accurately process withdrawals to customer accounts after successful compliance checks using the designated platform.
- Effective resolution of customer queries across various platforms.
- Investigate and resolve account related issues or discrepancies, working closely with internal and external stakeholders until completion.
- Monitor suspicious or unusual transactional activity on customer accounts and escalate to the management team.
- Preparation of manual payments required to be submitted to the Treasury team.
- Attend to ad-hoc functions as required due to operational requirements.
- Strong attention to detail.
- Excellent administration skills.
- Excellent planning, organizational and time management skills.
- Focused driven whilst demonstrating exceptional attention to detail.
- Must have a strong sense of accountability.