Description:
Job title: Customer Support Agent - Money Remittance/Cross Border Transfers
Job Summary:
We are seeking a highly motivated and customer-focused individual to join the team as a Customer Support Agent for our client's Money Remittance/Cross Border Transfers fintech company . In this role, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns, and ensuring that their transactions are processed accurately and efficiently.
Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat, and resolve them promptly and professionally.
- Assist customers in navigating our website and mobile application, and provide them with guidance on how to complete transactions.
- Process transactions accurately and efficiently, and ensure that all necessary documentation is in order.
- Investigate and resolve transaction-related issues, such as failed transfers, incorrect recipient information, and other errors.
- Escalate complex issues to the appropriate departments, such as the fraud prevention or compliance teams.
- Stay up-to-date with our products and services, as well as industry regulations and trends, in order to provide accurate information to customers.
- Provide feedback to management on areas for improvement, and suggest ways to enhance the customer experience.
Requirements:
- Prior experience in customer service or a similar role is preferred.
- Excellent communication skills, both verbal and written, and the ability to communicate with customers in a professional and courteous manner.
- Proficiency in using computers and technology
- Fluency in English is preferred - their customer base mostly does not have English as a first language so Shona and other African languages will be a bonus
If you are a customer-focused individual who is passionate about delivering exceptional service and resolving customer queries, we encourage you to apply for this exciting opportunity.
Salary range: R13 000 – R16 000 per month.
Location: Hermanus
Position type: Full time, permanent position based in office
Requirements:
- Handle incoming customer inquiries via phone, email, and chat, and resolve them promptly and professionally.
- Assist customers in navigating our website and mobile application, and provide them with guidance on how to complete transactions.
- Process transactions accurately and efficiently, and ensure that all necessary documentation is in order.
- Investigate and resolve transaction-related issues, such as failed transfers, incorrect recipient information, and other errors.
- Escalate complex issues to the appropriate departments, such as the fraud prevention or compliance teams.
- Stay up-to-date with our products and services, as well as industry regulations and trends, in order to provide accurate information to customers.
- Provide feedback to management on areas for improvement, and suggest ways to enhance the customer experience.
- Prior experience in customer service or a similar role is preferred.
- Excellent communication skills, both verbal and written, and the ability to communicate with customers in a professional and courteous manner.
- Proficiency in using computers and technology
- Fluency in English is preferred - their customer base mostly does not have English as a first language so Shona and other African languages will be a bonus