Description:
Duties:
- Plan travel accommodations and itineraries for clients
- Researching destinations and available services
- Coordinating activities
- Making transportation arrangements, and organizing necessary documentation
- Sell travel packages
- Handle problems that arise before, during or after travel, and advise clients of relevant procedures and local customs
- Product Knowledge
- Distribution of product knowledge within the organization
- Ensure knowledge of policies and procedures
- Acquire knowledge of sub-brands
- Management of Property Management System (PMS) – Opera
- Authorisation of all staff on PMS
- Management and loading of rates accurately and with detail on PMS
- Management and loading of all properties on PMS accurately and with relevant details
- Assistance with all PMS details and accuracy
- Management of specials and promotions
- Special requests – Accommodation
- Reservations management
- Supervision of all Central Reservations staff, ensuring reservations are confirmed speedily, efficiently, correctly and in a friendly professional manner, ensuring all requests are met - ensuring maximum occupancy and sales
- Customer relations
- Staff management
Requirements:
- Plan travel accommodations and itineraries for clients
- Researching destinations and available services
- Coordinating activities
- Making transportation arrangements, and organizing necessary documentation
- Sell travel packages
- Handle problems that arise before, during or after travel, and advise clients of relevant procedures and local customs
- Product Knowledge
- Distribution of product knowledge within the organization
- Ensure knowledge of policies and procedures
- Acquire knowledge of sub-brands
- Management of Property Management System (PMS) – Opera
- Authorisation of all staff on PMS
- Management and loading of rates accurately and with detail on PMS
- Management and loading of all properties on PMS accurately and with relevant details
- Assistance with all PMS details and accuracy
- Management of specials and promotions
- Special requests – Accommodation
- Reservations management
- Supervision of all Central Reservations staff, ensuring reservations are confirmed speedily, efficiently, correctly and in a friendly professional manner, ensuring all requests are met - ensuring maximum occupancy and sales
- Customer relations
- Staff management
- Distribution of product knowledge within the organization
- Ensure knowledge of policies and procedures
- Acquire knowledge of sub-brands
- Authorisation of all staff on PMS
- Management and loading of rates accurately and with detail on PMS
- Management and loading of all properties on PMS accurately and with relevant details
- Assistance with all PMS details and accuracy
- Administration
- Travel Agency
- Travel Admin
- Grade 12
- Tertiary qualification in Hospitality and tourism preferred, but not essential
- Experience in travel and trade organizations.
- Exceptional customer service and communication skills
- Proficiency with Microsoft Word and Excel, as well as general computer literacy
- Flexibility to work extended hours during busy seasons
- Preferred:
- Diverse travel experience, travel institute certification, or work experience in the hospitality industry
- Fluency in more than one language
Requirements:
- Grade 12
- Tertiary qualification in Hospitality and tourism preferred, but not essential
- Experience in travel and trade organizations.
- Exceptional customer service and communication skills
- Proficiency with Microsoft Word and Excel, as well as general computer literacy
- Flexibility to work extended hours during busy seasons
- Preferred:
- Diverse travel experience, travel institute certification, or work experience in the hospitality industry
- Fluency in more than one language
14 Feb 2025;
from:
careers24.com