Description:
Location: Johannesburg
Shift: Night Shift (15:00 - 00:00)
Our international cruise line client is seeking an experienced 1st Line Support IT Technician to join their Johannesburg branch, supporting their international call centre during night shifts.
Qualifications & Experience:
Matric A+ and N+ certifications Proven track record (two reference checks will be conducted upfront)Key Skills:
Strong problem-solving abilities Excellent communication skills Proficiency in Office 365 and MS Teams Attention to detail Self-motivated and disciplined Organised and proactive Resilient and adaptable Empathetic and energetic Punctual and flexible Strong teamwork skillsKey Responsibilities:
Set up new PC equipment and peripherals Manage user accounts across various platforms and onboard new users Provide technical support for Office 365 and other Windows-based applications Troubleshoot and resolve software and hardware issues Guide colleagues or clients through technical problem resolution Generate reports for Telephone Management, Access Control, and CCTV Control software Handle emergency technical issues during normal business hours Open and manage service requests using ticketing software, ensuring closure within 48 hours Provide desktop, peripheral, multifunctional printer, and network support Assist with contact centre application and mobile device setup/support Train users on new implementations and provide ongoing technical support Maintain internal technical documentation and records of IT assets Manage stock of equipment and consumables Oversee access control registry and equipment auditing Participate in preventive maintenance and other assigned projects
12 Feb 2025;
from:
gumtree.co.za