Description:
One of or international cruise line clients are in need of an experienced 1st Line support IT Technician to join their JHB branch. You will be supporting the international call centre on night shift.
Working hours are from 15:00 - 00:00.
Qualifications and experience:
Matric
A+, N+
Great track record as we will be conducting 2 reference checks upfront
Key skills:
Problem solving
Communication
Computer literacy - Office 365 and MS TEAMS
Attention to detail
Self motivated and disciplined
Organised
Resilient and pro-active
Empathetic
Enthusiastic and energetic
Punctual
Flexible
Team player
Key performance areas:
Setting up of new pc equipment and peripherals
Loading new users onto system
Managing user accounts across various platforms
Office 365 and other Windows-based applications support
Troubleshoot and resolve issues with software or hardware
Walk colleagues or clients through steps to help them resolve their technical problems
Telephone Management Software Reporting
Access Control Management Software Reporting
CCTV Control Management Software Reporting
Emergency issues during normal business hours
Provide technical support as needed to local and remote users
Opening of service requests on ticketing software and ensuring that work is completed, and ticket is closed within 48hrs
Desktop and peripheral support
Multifunctional Printer Support
System and Application support
Network support
Contact Centre application support
Mobile device setup and support
Train users on new implementations and provide support.
Create and maintain internal technical documentation
Maintain records of assets
Manage stock of equipment and consumables
Managing and maintaining access control registry
Equipment auditing
Performs other duties as required or assigned, including participating in projects where relevant
Supervising and participating in preventive maintenance of buildings