Description:
We are looking for a senior consultant to act as a liaison between our client, within the tyre industry, and its internal and external current and potential customers. In this position you will accept ownership for concluding quote and invoice sales transactions, effectively resolve customer issues, complaints and inquiries; keep customer satisfaction at the core of every decision and behaviour. Financial Responsibilities:
To incur zero damages to Company equipment due to negligence or carelessness
To transact in line with SOP accurately so that financial risk to the Company is minimized and there are no financial losses
Customer Responsibilities:
To monitor customer interactions across multiple channels and share information to the Sales & Service Centre Manager so that mandated service levels standards (SLAs with SOP) are maintained in order for the market share objectives of the Sales department to be achieved.
Handle outbound customer interactions (on request) within prescribed turnaround times
Follow communication "scripts" when handling different topics
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives as per standard operating procedures
Identify and escalate priority issues as per escalation procedure
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10 Feb 2025;
from:
gumtree.co.za