... SLA and OLA Responsibilities: The First Line Support Engineer is responsible for the ... rate defined per customer The First Line Support Engineer must analyse the reported ... with honesty and integrity. The First Line Support Engineers are required to document ...
9 days ago
... FNOs), providing phone-based customer support, and assisting remote technicians with ... Provide exceptional phone-based customer support, addressing technical inquiries and resolving ... efficiently and effectively deal with support tickets, ensuring problems and ...
12 days ago
... FNOs), providing phone-based customer support, and assisting remote technicians with ... Provide exceptional phone-based customer support, addressing technical inquiries and resolving ... efficiently and effectively deal with support tickets, ensuring problems and ...
12 days ago
... business imperatives, technologies and support processes. • To ensure ... where possible First Time Fixes or even First Line Fixes. ... verbal, front line or Client authorised First Time Fixes • ... breached. • To provide First Line Support to other clients out of ...
a year ago
... network issues escalated from 1st Line Support. Diagnose and resolve complex ... troubleshooting escalated IT issues (2nd Line Support). Strong knowledge of network ... troubleshooting escalated IT issues (2nd Line Support). Strong knowledge of network ...
22 days ago
... network issues escalated from 1st Line Support. Diagnose and resolve complex ... troubleshooting escalated IT issues (2nd Line Support). Strong knowledge of network ... troubleshooting escalated IT issues (2nd Line Support). Strong knowledge of network ...
22 days ago
Description: 1st Line IT support (12 hr Shift Work, 4 ... email, using remote support tools to provide First Contact Fixes and ... inquiries Respond to customer support requests by following the ... Office and O365 administration and support for businesses Active ...
2 days ago
Description: 1st Line IT support (12 hr Shift Work, 4 ... email, using remote support tools to provide First Contact Fixes and ... inquiries Respond to customer support requests by following the ... Office and O365 administration and support for businesses Active ...
2 days ago
Description: 1st Line IT support (12 hr Shift Work, 4 ... email, using remote support tools to provide First Contact Fixes and ... inquiries Respond to customer support requests by following the ... Office and O365 administration and support for businesses Active ...
2 days ago
Description: 1st Line IT support (12 hr Shift Work, 4 ... email, using remote support tools to provide First Contact Fixes and ... inquiries Respond to customer support requests by following the ... Office and O365 administration and support for businesses Active ...
2 days ago
Description: 1st Line IT support (12 hr Shift Work, 4 ... email, using remote support tools to provide First Contact Fixes and ... inquiries Respond to customer support requests by following the ... Office and O365 administration and support for businesses Active ...
2 days ago
... experience in technical and client support. Training will be provided on ... Certificate in Bookkeeping or IT Support beneficial Duties: Log cases specific ... Bookkeeping Troubleshoot and resolve incoming support cases Investigating cases in terms ...
6 days ago
... experience in technical and client support. Training will be provided on ... Certificate in Bookkeeping or IT Support beneficial Duties: Log cases specific ... Bookkeeping Troubleshoot and resolve incoming support cases Investigating cases in terms ...
6 days ago
... Permanent 1. Provide hardware and software support (LAN & WAN) Install software ... printers Assist with first line support in boardrooms. Assist with first line printer support. 4. Provide electronic ... 3 Years’ Experience in 2nd & 3rd line support Clear ITC
a year ago
... systems and test functionality Support regarding collecting and analysing ... Internet connectivity assessment Provide basic first line support for facilities and Wits ... call logging procedures and provide first line support Support the data management team ...
21 days ago
... remote Installation and technical support services to the company's ... Standard. Assisting Customers with First Line Support Issues on all our Connectivity ... ISP environment as a First Line Support Technician or Installations Support Technician. Minimum 1 year ...
a year ago
... PURPOSE The VIP Support Engineer (is the first point of contact ... for VIP’s in request of support ... party applications/systems Provide first line support for VIP’s facing ... /Grade12 3 Years VIP Support Engineer Experience Microsoft Active ...
14 days ago
... on call closure status and first line support related matters • Implement processes to ... ) • Desktop patch management 3. Provide 2nd line support to users • Investigate and provide ... Experience in 2nd and 3rd line of support Team Leader Experience
a year ago
... on call closure status and first line support related matters • Implement processes to ... ) • Desktop patch management 3. Provide 2nd line support to users • Investigate and provide ... Experience in 2nd and 3rd line of support Team Leader Experience
a year ago
... and related services) and first line support to the Bank computer end ... capacity management activities Manage 1st line support: Application Infrastructure Data Telephony ... Requirements: Knowledge / Experience of supporting remote users across a decentralized ...
20 days ago