... SLA and OLA Responsibilities: The First Line Support Engineer is responsible for the ... rate defined per customer The First Line Support Engineer must analyse the reported ... with honesty and integrity. The First Line Support Engineers are required to document ...
9 days ago
... FNOs), providing phone-based customer support, and assisting remote technicians with ... Provide exceptional phone-based customer support, addressing technical inquiries and resolving ... efficiently and effectively deal with support tickets, ensuring problems and ...
12 days ago
... experience in technical and client support. Training will be provided on ... Certificate in Bookkeeping or IT Support beneficial Duties: Log cases specific ... Bookkeeping Troubleshoot and resolve incoming support cases Investigating cases in terms ...
6 days ago
... systems and test functionality Support regarding collecting and analysing ... Internet connectivity assessment Provide basic first line support for facilities and Wits ... call logging procedures and provide first line support Support the data management team ...
21 days ago
... and related services) and first line support to the Bank computer end ... capacity management activities Manage 1st line support: Application Infrastructure Data Telephony ... Requirements: Knowledge / Experience of supporting remote users across a decentralized ...
20 days ago
... system administration and support. Key Responsibilities: Provide technical support for employees ... , macOS) and business applications. Support and manage Active Directory, Office ... to required systems. Provide first-line support and assist in escalating issues ...
13 days ago
... environment. You will provide first-line support, troubleshoot basic IT issues, ... Security Key Responsibilities Technical Support: Respond to helpdesk tickets ... functionality issues. Network Assistance: Support basic network troubleshooting, including ...
16 days ago
... Job Purpose Summary: The IT Support Technician will be responsible for ... Responsibilities: Troubleshoot and resolve desktop support issues. Install and configure ... including suppliers and ISPs. Offer first-line support for Frequently Asked Questions. Maintain ...
19 days ago
... environment. You will provide first-line support, troubleshoot basic IT issues, ... Security Key Responsibilities Technical Support: Respond to helpdesk tickets ... functionality issues. Network Assistance: Support basic network troubleshooting, including ...
30 days ago
... Help Desk Support, youll be the first point of ... Front Line Support role, youll provide first-level technical support, logging ... as needed. Front Line Support Duties: Log and ... Address service requests for technological support, including workstations, printers, ...
30 days ago
... Senior Business Analyst with Production Support and Testing Employment Type: ... two. Production Support:o Provide first-line and second-line production support for core ... Requirement Traceability Matrix experience o Support the testing lifecycle from preparation ...
21 days ago
... stakeholders. Main Duties and Responsibilities Support of Operating Systems and Hardware ... ) Microsoft 365 & Entra AD First and second-line support for, but not exclusively ... : User support Network & Security LAN/WAN ...
22 days ago
... : The Helpdesk Support Technician will be ... line support - Support call logging & updating - Desktop and peripheral support - User support - Network support ... - Remote and telephonic support - Ensuring ...
12 days ago
... Description: Job Title: Information Systems Support Specialist Job Type: Permanent Role ... to applicable second- and third-line support. Conduct trend analysis on ... problem areas. Information Systems Support Specialist Proactively implement appropriate measures ...
14 days ago
... Desk engineers and consultants, supporting our customers, providing a first-class service, gaining ... Line Engineers. Take ownership of customer issues to resolution providing technical support ... line engineer or similar role Experience working in an IT support ...
30 days ago
... to attend to after hours support from time to time Must ... software Provide tech support and be the first in line to contact when ...
30 days ago
... effective support process Ensure uptime and availability of systems in line with ... Follow up and support overdue support calls. Projects Support the software development ... scoping of systems. Support implementation of projects in line with company procedures
9 days ago
... effective support process Ensure uptime and availability of systems in line with ... Follow up and support overdue support calls. Projects Support the software development ... scoping of systems. Support implementation of projects in line with company procedures
30 days ago
... Overview: As an Institutional Support, you will be ... for providing high-quality support to institutional clients. Your ... Responsibilities: Client Support: Serve as the first point of contact ... needs are met. Compliance Support: Provide clients with guidance ...
16 days ago
... : Role: Responsible for providing first level IT support including desktop, telephony, printer ... , hardware and general software support thus contributing to our clients ... Providing Desktop hardware and software support 30% Commissioning new desktops and ...
27 days ago