... Description: The Quality Assurance Analyst (QA) is responsible for assessing the quality of the ... creating and implementing call center quality processes and procedures; as well ... of call monitoring formats and quality standards. Performs call monitoring ...
a year ago
... & align all process and quality related concerns) Client Feedback & ... Friday) Biweekly quality reporting to the international quality team Monthly repeat ... repeats (deep analytical report) Quality Assurance Daily Quality Assessments completed (the number ...
11 months ago
... & align all process and quality related concerns) Client Feedback & ... Friday) Biweekly quality reporting to the international quality team Monthly repeat ... repeats (deep analytical report) Quality Assurance Daily Quality Assessments completed (the number ...
2 years ago
... team, focusing on strong performance, quality and compliance standards. Improve the ...
2 years ago
... as campaign managers, team leaders, quality assurance etc Strong knowledge of recruitment ...
10 months ago
... Claims Processing Coaching and Development Quality Assurance Customer Servicer Performance Metrics Reporting ...
11 months ago
... reporting on operational status Manage quality assurance Oversee the overtime process and ...
a year ago