Description:
CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional outsourced solutions to our clients. We are seeking a highly skilled and results-driven Campaign Manager for our Outbound Sales division. As a Campaign Manager, you will be responsible for planning, executing, and optimizing outbound sales campaigns to drive revenue growth and exceed client expectations.
Key Responsibilities:
Campaign Strategy and Planning:
- Develop comprehensive campaign strategies aligned with client goals and industry best practices.
- Define campaign objectives, target audience, and key performance indicators (KPIs).
- Create and manage campaign budgets and timelines.
Team Leadership:
- Lead a team of team leaders, sales agents, trainers, and support staff to ensure campaign success.
- Ensure team leaders performance reviews are conducted regularly, and constructive feedback is given for performance improvement.
- Foster a collaborative and high-performance culture within the team.
Campaign Execution:
- Oversee the execution of outbound sales campaigns, ensuring adherence to scripts and compliance standards.
- Monitor campaign performance, analyse data, and make data-driven decisions to optimize results.
- Implement strategies to increase sales conversion rates and achieve revenue targets.
Reporting and Analysis:
- Generate and analyse campaign reports to track KPIs, identify trends, and recommend improvements.
- Provide regular reports to clients and internal stakeholders, summarizing campaign performance and actionable insights.
Compliance and Quality Assurance:
- Ensure that all campaign activities comply with industry regulations and client-specific requirements.
- Implement and maintain rigorous quality assurance processes to uphold service quality.
Qualifications and Requirements:
- 5+ years of experience as a Campaign Manager in an outbound sales environment within the BPO industry.
- Strong leadership and team management skills.
- Excellent communication and client-facing abilities.
- Analytical mindset with the ability to interpret data and make strategic decisions.
- Knowledge of outbound sales processes, techniques, and compliance standards.
Why Join CallForce:
Competitive salary and performance-based bonuses.
Opportunities for career advancement within a growing BPO organization.
Collaborative and supportive work environment.
Access to ongoing training and development programs.
Engage with a diverse client portfolio and exciting sales campaigns.