... are met regarding quality standards Continuously upskill quality assurance personnel Provide ... with excellent organisational skills Quality control astuteness Strong knowledge ... At least 3-5 years in Quality Assurance/Quality Control/Compliance at management ...
2 years ago
... and implementing call center quality processes and procedures; as ... call monitoring formats and quality standards. Performs call ... management team. Uses quality monitoring data management system ... analyzes internal and external quality reports for management ...
a year ago
... and implementing call center quality processes and procedures; as ... self-starter Focus on quality and customer service ... call monitoring formats and quality standards. Performs call monitoring ... analyzes internal and external quality reports for management staff ...
a year ago
... and implementing call center quality processes and procedures; as ... self-starter Focus on quality and customer service ... call monitoring formats and quality standards. Performs call monitoring ... analyzes internal and external quality reports for management staff ...
2 years ago
... and actionable insights. Compliance and Quality Assurance: Ensure that all campaign ... requirements. Implement and maintain rigorous quality assurance processes to uphold service ... quality. Qualifications and Requirements: 5+ years of ...
a year ago
... efficiency, increase in sales and quality service delivery that makes a ... satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets ... satisfaction, Transaction/Call Monitoring, quality and ensuring that productivity targets ...
2 years ago
... appropriate recommendations for changes. Oversee quality control and other compliance applicable ... closely with QA to ensure quality is never comprised, and non ...
a year ago
... campaign ads. Screening and sourcing quality candidates. Apply critical mindset to ... administrative related duties Ensure high quality standards are adhered to Requirements ...
a year ago
... appropriate recommendations for changes. Oversee quality control and other compliance applicable ... closely with QA to ensure quality is never comprised, and non ...
a year ago
... campaign ads. Screening and sourcing quality candidates. Apply critical mindset to ... administrative related duties Ensure high quality standards are adhered to Requirements ...
2 years ago
... contact centre service, sales and quality targets Continually review internal systems ... to increase sales, service and quality levels in order to achieve ...
2 years ago
... , efficiency, increase in sales and quality service delivery that makes a positive ... customer complaints or enquiries Drive quality control and ensure corrective actions ...
2 years ago
... Claims Processing Coaching and Development Quality Assurance Customer Servicer Performance Metrics ...
a year ago
... of Objection handling script. Drive quality control and ensure corrective action ...
a year ago
... requirements and report findings Attend Quality Calibration sessions and ensure variance ...
2 years ago
... requirements and report findings Attend Quality Calibration sessions and ensure variance ...
2 years ago
... team, focusing on strong performance, quality and compliance standards. Improve the ...
2 years ago
... stakeholders/clients Ensure adherence to quality, compliance and accreditation standards. Conduct ...
2 years ago
... meet sales targets. Adhere to Quality Assurance processes (Compliance with all ...
2 years ago
... track record in producing high quality analytics and problem solving. Salary ...
2 years ago
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