... the Training & Quality Assurance department. The Quality Assurance Manager will ensure that quality & compliance standards ... met regarding quality standards Continuously upskill quality assurance personnel Provide weekly quality assurance reports to ...
2 years ago
Description: The Quality Assurance Analyst (QA) is responsible for assessing the quality of the ... , creating and implementing call center quality processes and procedures; as well ... of call monitoring formats and quality standards. Performs call monitoring and ...
a year ago
Description: The Quality Assurance Analyst (QA) is responsible for assessing the quality of the ... , creating and implementing call center quality processes and procedures; as well ... of call monitoring formats and quality standards. Performs call monitoring and ...
2 years ago
... budgets and timelines. Team Leadership: Lead a team of team leaders, ... and actionable insights. Compliance and Quality Assurance: Ensure that all campaign ... and maintain rigorous quality assurance processes to uphold service quality. Qualifications and ...
a year ago
... experienced Claims Team Leader to lead our claims department effectively. As ... Claims Processing Coaching and Development Quality Assurance Customer Servicer Performance Metrics Reporting ...
a year ago
Description: The Quality Assurance Analyst (QA) is responsible for assessing the quality of the ... , creating and implementing call center quality processes and procedures; as well ... of call monitoring formats and quality standards. Performs call monitoring and ...
2 years ago
... from a scripted pitch Transfer warm leads to USA agents Meet and ... /weekly transfer target. Meet exceed Quality Assurance standards. Desired Requirements, Experience and ...
3 years ago
... meet sales targets. Adhere to Quality Assurance processes (Compliance with all relevant ...
2 years ago
... competitive sector. Duties and responsibilities: Lead, develop, motivate, operational teams Manage ... contact centre service, sales and quality targets Continually review internal systems ... to increase sales, service and quality levels in order to achieve ...
2 years ago
... team, focusing on strong performance, quality and compliance standards. Improve the ... Regular Reporting and updates on lead usage at agent level. Drive ...
2 years ago
... Nightshift team. This is a warm leads campaign for an international campaign ... of Objection handling script. Drive quality control and ensure corrective action ...
a year ago