... the performance of our call centre. The QA will monitor ... , creating and implementing call center quality processes and ... Participates in design of call monitoring formats and quality ... call calibration sessions for call center staff. Provides feedback to call ...
6 days ago
... excellent customer service Answer phone calls and respond to guest inquiries ... area - WhatsApp 067 761 8853 - Call 012 552 7842 Guest Service ...
14 hours ago
Description: ACADEMIC QUALIFICATIONQualifications required: Diploma/degree within related field, Business Management/Auditing/Information Technology UHEQF Level: Level 7: Graduate Degree + Technical Certification: A+ / N+ / COMPTIA / MSCE / Data Center ...
6 days ago
Description: We are looking for Telesales Agents with 12+ months experience in long- or short-term insurance for our Companies based in Benoni and Constantia Kloof (next to Flora Life Hospital). They must have Matric, clear criminal record but RE5 ...
6 days ago
... Job Title: National Command Centre Operator – Nedbank Controllers Department: National ... Job Title: National Command Centre Operator – Nedbank Controllers Department: National ... Job Title: National Command Centre Operator – Nedbank Controllers Department: ...
4 days ago
... : To manage and support the Call Centre Agents in achieving required input ... client Collection targets. Accountable for Call Centre Agents performance through quality monitoring ... of the function, process in a Call Centre Environment Track record of Coaching ...
6 days ago
... DESCRIPTION: Job Title: National Command Centre Operator – Nedbank Controllers Department: National ... Command Centre – Banking Control Room Division: ... Responsible To: National Command Centre Manager Skills required: Grade 12 ...
4 days ago
... DESCRIPTION: Job Title: National Command Centre Operator – Nedbank Controllers Department: National ... Command Centre – Banking Control Room Division: ... Responsible To: National Command Centre Manager Skills required: Grade 12 ...
4 days ago
... DESCRIPTION: Job Title: National Command Centre Operator – Nedbank Controllers Department: National ... Command Centre – Banking Control Room Division: ... Responsible To: National Command Centre Manager Skills required: Grade 12 ...
4 days ago
... DESCRIPTION: Job Title: National Command Centre Operator – Nedbank Controllers Department: National ... Command Centre – Banking Control Room Division: ... Responsible To: National Command Centre Manager Skills required: Grade 12 ...
4 days ago
... and proactive NOC Centre Manager to lead our 24/7 Call Cell operation ... : Manage a 24/7/365 Network Operations Centre (Call Cell) Oversee incident logging, escalation ... : 3–5 years’ experience in NOC or call centre management (telecom/fibre industry preferred ...
14 hours ago
... platforms. Managing inbound and outbound calls within the Service Level Agreement ... Service Experience. 12 months + Contact Centre Experience. Technical Competencies: Computer literacy ... . Managing inbound and outbound calls within the Service Level Agreement ...
4 days ago
... queue activity and inbound call volumes Maintain awareness of ... real-time metrics (calls waiting, abandonment rate, etc ... computer literacy Proven Contact Centre and Client Services experience ... of real-time metrics (calls waiting, abandonment rate, etc ...
4 days ago
... queue activity and inbound call volumes Maintain awareness of ... real-time metrics (calls waiting, abandonment rate, etc ... computer literacy Proven Contact Centre and Client Services experience ... of real-time metrics (calls waiting, abandonment rate, etc ...
4 days ago
... queue activity and inbound call volumes Maintain awareness of ... real-time metrics (calls waiting, abandonment rate, etc ... computer literacy Proven Contact Centre and Client Services experience ... of real-time metrics (calls waiting, abandonment rate, etc ...
4 days ago
... platforms. Managing inbound and outbound calls within the Service Level Agreement ... Service Experience. 12 months + Contact Centre Experience. Technical Competencies: Computer literacy ... . Managing inbound and outbound calls within the Service Level Agreement ...
4 days ago
... Personal Marketing Strategy Outsourced Call Centre Rewards and Recognition Sense ... Personal Marketing Strategy Outsourced Call Centre Rewards and Recognition Sense ... Personal Marketing Strategy Outsourced Call Centre Rewards and Recognition Sense ...
5 days ago
... Personal Marketing Strategy Outsourced Call Centre Rewards and Recognition Sense ... Personal Marketing Strategy Outsourced Call Centre Rewards and Recognition Sense ... Personal Marketing Strategy Outsourced Call Centre Rewards and Recognition Sense ...
5 days ago
... Personal Marketing Strategy Outsourced Call Centre Rewards and Recognition Sense ... Personal Marketing Strategy Outsourced Call Centre Rewards and Recognition Sense ... Personal Marketing Strategy Outsourced Call Centre Rewards and Recognition Sense ...
5 days ago
... Personal Marketing Strategy Outsourced Call Centre Rewards and Recognition Sense ... Personal Marketing Strategy Outsourced Call Centre Rewards and Recognition Sense ... Personal Marketing Strategy Outsourced Call Centre Rewards and Recognition Sense ...
5 days ago