... sources, such as CRM systems, call logs, and internal databases. Ensure ... (KPIs) Provide insights to improve agent performance and customer outcomes. P rocess ... a BPO environment. Experience with analysing call centre metrics and operational data is ...
22 days ago
... join our Inbound Emergency Assistance Call Centre Department. Purpose: To assist ... operations of a customer service-orientated centre. Minimum Requirements: Grade 12 ... of 2 years experience in the call centre/customer care environment. Experience in ...
a month ago
... operational development team, supporting the call centre and working closely with IT ... the efficiency of fast-paced call centre operations. Key Responsibilities: Use SQL ...
a month ago
... 3 Contact center training or equivalent Call center experience 3-5 Years To provide ... Verbal and Written communication skills. Call centre experience within a legal firm doing ...
17 days ago
... an online retail campaign in a call centre. Matric Fibre/ 5G as this ...
26 days ago
... life underwriting and administration industry. Call centre experience would be beneficial. Knowledge ...
27 days ago
... Leader/ Supervisor experience in a Bank Call Centre Matric and a relevant tertiary qualification ...
27 days ago
... for managing a team of call center agents, with direct oversight on team ...
26 days ago
... . Route & Field Agent tracking and monitoring using ... smooth and efficient recoveries and deliveries in ... recoveries and deliveries. Monitor fuel spend and vehicle usage per Field Agent ... ensure smooth operations including Recoveries, Deliveries and Supplier ...
27 days ago
... Manage database backups, recovery strategies, and disaster recovery planning. Oversee database security ... . Proven experience in disaster recovery and backup strategies for large ... scripting and automation (PowerShell, SQL Agent) is an advantage. Apply now ...
a month ago
... as a liaison between the managing agent and media partners to promote ... better outcomes. Stakeholder Relationships Internal: Centre Manager, Portfolio Manager, Financial Manager ...
24 days ago
... all Operational Teams and maximising agent satisfaction by providing flexible options ... of designing and implementing contact centre resource models, impact assessments and ...
a month ago
... working practical knowledge of Data Centre Environments Have ISP industry working ... various 3rd parties to ensure call resolution Liaise with project management ...
a month ago
... hardware configuration ITIL Foundation Disaster Recovery principles and processes SAN, WAN ... across a decentralized branch network Data Centre Operations Knowledge of the PFMA ...
a month ago
... , among others, the following responsibilities : Call on customers within the Gauteng ... products that the company markets; Call on customers who are plastic ... to the processing of sales Recovery of invoices for business transactions ...
a month ago
... Backup & Recovery: Manage automated backup and recovery processes for ... Design and implement a Disaster Recovery Plan (DRP) for timely ... fixes. Handle technical support calls for SAP end users ... and manage backups and recovery processes. Critical Competencies SAP ...
20 days ago
... Pro Sales Planning New business Agent contracts, Distribution channels Drives customer ... . Deal with speculative calls, aftercare and service calls Client visits new and ...
a month ago
... Use both standard e-mail, cold calls and tailored outreach e-mails to ... based on type of client â?? (agent, wholesale, etc) Conduct market research ...
a month ago
... by liaising directly with financial centres and institutions worldwide is looking ... Analytics, Azure Monitor, Azure Site Recovery, Azure Backup, Azure App Services ...
a month ago