... responsible for managing a team of call center agents, with direct oversight on team ...
8 days ago
... , and Salesforce CRM for the call center). Business intelligence and data analysis ... for various departments including call center, marketing, and customer delight. Logistics ...
a day ago
... , and Salesforce CRM for the call center). Business intelligence and data analysis ... for various departments including call center, marketing, and customer delight. Logistics ...
a day ago
... in both efficiency and agent satisfaction. · Identify and ... · Develop knowledge of call routing systems to ensure schedules ... match the call distribution rules. · Identify ... for future weeks balancing center needs and agent needs. · Optimize ...
15 days ago
... Transport Layer Security (TLS) HTTPS call functionality FTP and SFTP functionality ... from both an SAP support center and business users within the ...
15 days ago
... by developing customer relationships. Ensuring call schedules are carefully structured, ... through various customer and market-centered campaigns. Managing supplier, cost, ... in the right market/distribution centers. Forecasting, managing, and reporting ...
23 days ago
... sources, such as CRM systems, call logs, and internal databases. Ensure ... (KPIs) Provide insights to improve agent performance and customer outcomes. P rocess ... a BPO environment. Experience with analysing call centre metrics and operational data ...
4 days ago
... and provide daily stats Conduct call audits and provide coaching Conduct ... High Risk calls/queries and escalating to the ... keeping and absenteeism etc. Monitor Agent: - Productivity, Collections, talk time and ...
19 days ago
... Pro Sales Planning New business Agent contracts, Distribution channels Drives customer ... . Deal with speculative calls, aftercare and service calls Client visits new and ...
22 days ago
... Use both standard e-mail, cold calls and tailored outreach e-mails to ... based on type of client â?? (agent, wholesale, etc) Conduct market research ...
20 days ago
... Use both standard e-mail, cold calls and tailored outreach e-mails to ... based on type of client (agent, wholesale, etc) Conduct market research ...
23 days ago