Description: Infrastructure & Facilities Coordinator Description This position will serve ... in CPT – weekly with video call to JHB and DBN. ? Ensure ...
9 months ago
... role in the team, providing call/incident management, IT support, control, and ... • • Ensure all calls logged via IT Request and Incident Forms, prioritized, and ... perform each request/task/incident) • • Escalate unresolved incidents. • • Maintain an accurate ...
10 months ago
... service enquiries in a call center environment. Achieve ... Assist and resolve incidents according processes and procedures ... calls including other key commitments made to clients. Reduce escalated incidents ... customer info, escalated incidents and the processing of ...
a year ago
... service enquiries in a call center environment. Achieve ... Assist and resolve incidents according processes and procedures ... calls including other key commitments made to clients. Reduce escalated incidents ... customer info, escalated incidents and the processing of ...
2 years ago
... and adherence to schedule. Investigate incidents. Monitor quality of training/quality ... experience Experience in working on Call Centre campaigns. TES Account/Project ...
a year ago