... weeks (where we unpack the calls sent to internal staff & ... (Client Journeys) done daily (call analysis of query) Reporting Weekly ... quality team Monthly repeat call analysis report Monthly top ... to Operations & Team) Weekly call listening sent by the client ...
11 months ago
... weeks (where we unpack the calls sent to internal staff & ... (Client Journeys) done daily (call analysis of query) Reporting Weekly ... quality team Monthly repeat call analysis report Monthly top ... to Operations & Team) Weekly call listening sent by the client ...
2 years ago
... contact for the employees and managers operating at specified accounts and ... place to achieve agreed contact centre service, sales and quality targets ... HR business partner or HR Manager providing operations support • Knowledge an ...
2 years ago
Description: SNR Operations Manager (Night Shift) CallForce is seeking a ... place to achieve agreed contact centre service, sales and quality targets ...
a year ago
... management Experience in the Contact Centre environment Good networking and relationship ...
a year ago
... on.. CallForce Direct is a specialized Call Centre recruitment company focusing on human ... of South Africans within the Call Centre environment. We would like to ...
a year ago
... Lead and manage a team of Call Centre Sales Agents to achieve exceptional ... results. Min 2 years contact Centre Team Leader experience BPO experience ... Cape Town CBD Strong contact Centre operations know how Effective people ...
2 years ago
... . Key responsibilities: Answer inbound voice calls from customers regarding automotive queries ... language subject pass mark 2 years call centre and BPO level experience – Mandatory ...
a year ago
... for dynamic outbound agents to call trial and/or recently lapsed ... delivering innovative and customized contact centre solutions from South Africa to ...
a year ago
... delivering innovative and customised contact centre solutions from South Africa to ... variance is less than 5% Take Calls for minimum 4 hours each month ... relevant campaigns. Coordinate with OPS manager to help transition agents from ...
10 months ago
... provider of innovative customised contact centre solutions from South African to ... and report to the operations manager to ensure optimal campaign execution ... : Previous experience working in a contact centre environment. Knowledge of IT/Dialer ...
11 months ago
... innovative and customized contact centre solutions from South Africa ... will be taking inbound calls and engaging with high ... minimum productivity requirements for calls daily to ensure optimization ... Manage customer accounts and calls by logging onto and ...
11 months ago
... minimum productivity requirements for calls daily Manage customer accounts ... and calls Collection script needs to ... innovative and customised contact centre solutions from South Africa ... will be taking inbound calls and engaging with high ...
a year ago
... delivering innovative and customised contact centre solutions from South Africa to ... statistics of teams, e.g. number of calls per team, number of successful ...
10 months ago
... Closely with IT and Finance managers and regularly update status and ... Infrastructure Manager ? Daily Floor walks in CPT – weekly with video call to ... justification and approval from a senior manager. ? Define procurement process and communicate ...
10 months ago
... on every call as you’re the first line manager for your ... ’ll report to the Operations Manager. We’re looking for a leader ...
a year ago