... weeks (where we unpack the calls sent to internal staff & ... (Client Journeys) done daily (call analysis of query) Reporting Weekly ... quality team Monthly repeat call analysis report Monthly top ... to Operations & Team) Weekly call listening sent by the client ...
2 years ago
... teams • Manage the Contact Centre workforce. motivate and manage ... customer Requirements • Matric • Certified Call Centre Manager or equivalent qualification, a distinct ... 2-4 years’ experience in a BPO Call Centre Management position • Knowledge of and ...
a year ago
Description: SNR Operations Manager (Night Shift) CallForce is seeking a ... place to achieve agreed contact centre service, sales and quality targets ...
a year ago
... on.. CallForce Direct is a specialized Call Centre recruitment company focusing on human ... of South Africans within the Call Centre environment. We would like to ...
a year ago
... . Key responsibilities: Answer inbound voice calls from customers regarding automotive queries ... language subject pass mark 2 years call centre and BPO level experience – Mandatory ...
a year ago
... for dynamic outbound agents to call trial and/or recently lapsed ... delivering innovative and customized contact centre solutions from South Africa to ...
a year ago
... provider of innovative customised contact centre solutions from South African to ... and report to the operations manager to ensure optimal campaign execution ... : Previous experience working in a contact centre environment. Knowledge of IT/Dialer ...
a year ago
... innovative and customized contact centre solutions from South Africa ... will be taking inbound calls and engaging with high ... minimum productivity requirements for calls daily to ensure optimization ... Manage customer accounts and calls by logging onto and ...
a year ago
... minimum productivity requirements for calls daily Manage customer accounts ... and calls Collection script needs to ... innovative and customised contact centre solutions from South Africa ... will be taking inbound calls and engaging with high ...
a year ago
... delivering innovative and customised contact centre solutions from South Africa to ... variance is less than 5% Take Calls for minimum 4 hours each month ... relevant campaigns. Coordinate with OPS manager to help transition agents from ...
10 months ago