... weekly, monthly and the annual center performance and alerts management of ... patterns Performs routine audits of call center reports to ensure accuracy and ... functions Able to analyze call center trends, including call volume, call patterns, staff productivity ...
a year ago
... Resolves all calls logged by the Call Centre Agents and Back ... done within SLA Escalates calls to the relative parties ... and Server Platforms Confirms Call resolution with client before resolving ... of the call Investigates and reports on ...
2 years ago
... only No telephonic sales No call centre sales Face to face ... a minimum of 5 active lead referral agents • Meet all KPl's as laid ... insurance either as a Broker Agent or Tied Agent. Alternatively, must have SOLID ...
a year ago
... / SME Trainer/Business Trainer (Call Centre) The primary role of ... including new hires and tenured agents Implement and demonstrate efficient training ... business needs Participate in client calls and visits with the ... 12 months in BPO/ Call Centre environment
2 years ago
... Portuguese-speaking Customer Service Agent to join their international ... end user Answer chats, calls, and respond to emails ... issues Follow up customer calls where necessary Your duties ... different number of channels, namely calls, emails, webchats, social media ...
2 years ago
... seeking German speaking Customer Service Agents to join their new UK ... Previous customer service experience Inbound Call Centre experience advantageous Previous travel ...
2 years ago