JUNIOR ADMINISTRATOR - SERVICE TECHNICIANS

Overview: To ensure technicians service calls are complete and adhere to laid down quality standards.

Duties:

• Assist with planning and scheduling service calls.


• Liaise with clients and internal staff to ensure client needs are met.


• Weekly stock recon to ensure the teams stock reports are accurate.


• Daily reports.


• Coordinating and Testing of installations and maintenance of security products


• Telephonic assistance with trouble shooting and quality adherence and technical issues


• Setup configuration and testing off all equipment on internal systems


• Monitoring ticketing system


• Be on standby over weekends/after hours for any issues (roster within department)


• Ensure all asset information, technical information is up to date on internal systems


• Always ensure system integrity and data base integrity

Requirements:

• Matric Certificate,


• Client Service Experience,


• ITSupport Experience


• Planning and Scheduling Experience,


• Stock Management Experience,


• ERP System Knowledge,


• Deadline Driven,


• Attention to Detail.


• Relevant IT qualification will be beneficial


• Will be beneficial if has experience working with Security Technology products