Introduction:

Responsible for implementing, monitoring, and reporting on the operations to the Branch Manager. Analyse the company’s organizational process and find ways to enhance employees’ work quality and productivity. Build operational policies and strategies that keep the organization functioning smoothly. Create a high performing environment that results in a productive, engaged workforce.

Description:

Strategy Development and Implementation:

Responsible for operational input, for strategic plan design and objective setting in conjunction with the Management Team.

Operational Implementation:

Developing and implementing operational policies and procedures to ensure efficient and effective operations

Improving systems, processes, and best practices

Managing day-to-day operations as well as the operations team and operations department

Monitoring the performance and productivity of employees and teams, providing coaching, training, and feedback to improve performance

Reporting on operational efficiency and quality standards

Ad hoc duties

Risk Management:

Manage the risk exposure related to the various Store with regards to legislative compliance, Health and Safety, Stock, Assets, logistics, administration, corporate governance issues etc.

Leadership and Management:

Using strong communication skills to foster a culture of innovation and productivity in the workplace

Maintaining service operations with the goal of ensuring sustainability across business operations

Creating and managing conflict-resolution programs and leading conflict-management practices

Manage and supervise the workforce, including task allocation, setting deadlines, and monitoring performance

Developing and maintaining good relationships with customers and Suppliers.

Developing ways to increase the quality of customer service and increase customer satisfaction

Uphold and promote the company values and culture

Requirements:

Qualifications:

• Grade 12

Skills:

• Working with people (Team player)


• Good communication skills


• Financial acumen


• Intermediate Microsoft Office skills

Experience:

• A good understanding of the business


• Make and maintain good customer and people relationship


• Must be able to plan and schedule their own work and employees work


• Must have 5 - 10 years in a retail / operations environment


• Relevant system knowledge -