Description:
Ensuring that the Advanced Support Team delivers an empathetic, confident service to thier customers
Actively driving adherence to the company's Code of Conduct, adherence to SLA’s and adherence to processes and procedures
Actively driving continuous improvement, a learning culture and innovation
Ensure that all shift management and administration requirements is completed on time and accurately.
Ensure that all customer engagements are dealt with within the prescribed SLA’s
Preparing and sending customer and internal stakeholder communication regarding outages
Requirements:
Minimum of an A+ and N+ qualification.
• BSc / National diploma in Information Technology is advantageous.
• At least 5 years’ experience in the ISP industry, of which 3 years must be in a technical call center team leader position.
• Multi-lingual.
• Computer literate, intermediate proficient in Microsoft office.
• Knowledge in networking, cabling and switches preferred.
• Good understanding of network device configuration
• Good report writing skills.
Additional Info:
3 to 5 years
Salary: RNegotiable
Job Reference #: 1209790502