Description:
To manage the Services (e.g.. Contact Center) learning and development outcomes required by the Skills Development Business Unit for internships, learnerships and skills programs nationally.
Management of company accreditations and registrations
Management of assessor and moderators nationally
Liaise with representatives of the relevant Seta's
Management of the Workplace preparations workshops for all learners
- Deal with companies with large call centers
- Sell learnerships to big corporates/government in the call center space
- Set up the training, facilitation, evaluations, selection of candidates etc
- Responsible for the project management of the account with respect to the learnships
Requirements:
- Deal with companies with large call centers
- Sell learnerships to big corporates/government in the call center space
- Set up the training, facilitation, evaluations, selection of candidates etc
- Responsible for the project management of the account with respect to the learnships
Knowledge of the NSDS, SAQA and the NQF.
Understanding of outcomes based training and portfolio building.
Knowledge and understanding of Services industry and qualifications.
At least five to ten years learning and development management experience.
At least three to five years contact center or other services experience.
Qualified OD-ETD Practitioner advantageous.
Excellent communication, interpersonal, people and customer care skills.
HED diploma and or any related educational qualification will be advantageous.
A formal Contact Centro qualification at level 5 or higher will be advantageous.
A B Comm (Informatics) or BSc (Computer Sciences) will be advantageous.
Should you not receive a response within 10 working days, please consider your application as unsuccessful