Description:
* CUSTOMER SERVICE ORIENTATION - ABLE TO HANDLE A DEMANDING CUSTOMER ENVIRONMENT
• ATTENTION TO DETAIL AND MUST BE ABLE TO HANDLE PRESSURE
• CAN COMMUNICATE WITH THE TEAM AND CONTRIBUTE TO THE OVERALL SUCCESS OF THE TEAM
• UNDERSTANDING OF INCOTERMS
• UNDERSTANDING PROCESS FLOW FROM EACH DEPARTMENT AND IMPLEMENTING CHANGES ON THE OPERATIONAL SYSTEMS
• STRONG OPERATION SYSTEMS CONTROL
• ADAPTABLE AS THIS IS A CONSTANTLY CHANGING ENVIRONMENT
DUTIES INCLUDE NOT LIMITED TO:
MANAGING THE FORWARDING, REGISTRATION, ENTRIES, TRANSPORT, RELEASES, NVOCC AND WAREHOUSE DEPARTMENTS
MANAGING SERVICING AND MAINTAINING EXISTING BUSINESS
MANAGING THE OPERATIONAL SYSTEM AND CONTROLS
ASSIST IN NEGOTIATING BETTER RATES WITH IMPORT TRANSPORTERS
MANAGING OF STAFF WITH HUMAN RESOURCES
JOB DESCRIPTION
MANAGE FULL IMPORT FUNCTION IE: FORWARDING,REGISTRATION,NVOCC,ENTRIES,RELEASE,TRANSPORT AND WAREHOUSE. EXCLUDING INVOICING
ASSIST IN MANGING THE INVOICE AND ESTIMATE DEPARTMENT WHEN REQUIRED
MANAGE STAFF UNDER YOUR CONTROL, TRAINING AND DISCIPLINE OF STAFF IN CONJUNCTION WITH THE HR DEPARTMENT
MANAGE SERVICING AND EXISTING BUSINESS
QUALITY CHECKS ON SHIPPING FILES FOR IMPORTS - INVOICING AND ENDORSEMENTS
MANAGE ACCRUALS AND PROVISIONAL REVENUE FOR IMPORTS DEPARTMENT
DISBURSEMENT FILES QUERIES TO BE DEALT WITH FOR IMPORTS
PROCESSES AND IT
MANAGE OPERATING SYSTEM IE: NUMBER OF USERS, USERS ACCESS, REPORTS, CHARGE CODES AND ANY CHANGES ON THE SYSTEM
SIGN AND APPROVE EFT OVER R 50 000 AND PETTY CASH REQUISITIONS
FOLLOW UP AND MONITOR PAYMENTS FOR CASH CUSTOMERS
MANAGING RECORDS FOR IMPORTS SHIPMENTS NUMBER
SIGN AND APPROVE STAFF LEAVE FOR IMPORTS
CHECK ON AND ASSIST IMPORT DEPARTMENTS WITH ANY ISSUES AS REQUIRED
CONDUCT REGULAR INTERNAL AUDIT FOR QUALITY CHECK: EMAIL,EDOC AND KPI TIMES ARE MAINTAINED FROM FILE OPENING TO CLOSURE
ADHERE TO COMPANY POLICIES AND PROCEDURES AND UNDERTAKE DISCIPLINARY ACTION WHEN REQUIRED
MONITOR SOP'S AND DOCUMENT FLOW AND IS WORKING CORRECTLY IN IMPORTS DEPARTMENT
ASSIST AND MONITOR THE PAPERLESS FILE PROCESS
MONITOR DEBTORS LIMIT AND ASSIST WHERE NECESSARY
CONDUCT BI -ANNUAL AUDIT ON TRANSPORTERS
MONITOR TRANSPORT RATES
MAINTAIN HIGH STAFF MORALE
MAINTAIN FIXED ASSET SENT TO STAFF FOR IMPORTS DEPARTMENT
Requirements:
- 5 Years experience
- Knowledge of shipshape
- 5 Years experience
- Knowledge of shipshape