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Junior Support Engineer

Job Placements
Cape Town Full-day Full-time

Description:

Responsibilities:

  • Resolve technical issues and customer requests via Freshdesk within SLA targets
  • Manage and update support tickets, documentation, and change requests
Monitor systems, interpret cron mails, and apply OS or application-level fixes Perform OS and Iris upgrades, patching, and daily infrastructure health checks Communicate professionally with customers and contribute to internal knowledge sharing Participate in the after-hours support rotation

Requirements:

13 years in technical support or IT operations (preferably in telco, ISP, or NOC) Strong Linux/Unix skills (CLI proficiency, log analysis, cron job management, patching) Familiarity with tools like Nagios, Zabbix, Prometheus, and networking concepts (SNMP, syslog, TCP/IP) Customer-focused mindset with solid written and verbal communication Experience with support platforms such as Freshdesk, Zendesk, or Jira Service Desk Self-managed, proactive, and eager to learn and grow Qualifications:
 Matric (Grade 12) + IT Diploma or Degree in Computer Science/Information Technology One or more certifications: CompTIA Network+, Cisco CCNA, or similar
02 Jun 2025;   from: gumtree.co.za
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