Receptionist

Description:

POSITION – Receptionist A prestigious luxury hotel located in the heart of Cape Town's CBD is seeking a highly experienced and detail-oriented receptionist to join its dynamic FOH team.Duties & responsibilitiesKey ResponsibilitiesWelcome guests with a warm, friendly, and professional attitude.Manage check-ins and check-outs efficiently and accurately.Handle guest queries, requests, and complaints promptly and professionally.Process payments and maintain accurate billing records.Coordinate with housekeeping and other departments to ensure smooth guest experiences.Manage telephone and email communication, including reservations and enquiries.Maintain the cleanliness and presentation of the front desk and lobby area.Promote hotel services and facilities to guests and upsell where appropriate.Minimum RequirementsGrade 12 or equivalent qualification.Minimum 1–2 years’ experience in a hotel receptionist or front desk role (4-star or 5-star environment preferred).Proficiency in hotel booking/reservation systems (Opera or similar).Excellent communication and interpersonal skills.Strong attention to detail and ability to multitask.Well-groomed with a professional appearance.Flexibility to work shifts, weekends, and public holidays. Please e-mail Lauren your applications directly to clients@servicesolutions.co.za POSITION – Receptionist
A prestigious luxury hotel located in the heart of Cape Town's CBD is seeking a highly experienced and detail-oriented receptionist to join its dynamic FOH team.

Duties & responsibilities
Key Responsibilities

• Welcome guests with a warm, friendly, and professional attitude.
• Manage check-ins and check-outs efficiently and accurately.
• Handle guest queries, requests, and complaints promptly and professionally.
• Process payments and maintain accurate billing records.
• Coordinate with housekeeping and other departments to ensure smooth guest experiences.
• Manage telephone and email communication, including reservations and enquiries.
• Maintain the cleanliness and presentation of the front desk and lobby area.
• Promote hotel services and facilities to guests and upsell where appropriate.

Minimum Requirements

• Grade 12 or equivalent qualification.
• Minimum 1–2 years’ experience in a hotel receptionist or front desk role (4-star or 5-star environment preferred).
• Proficiency in hotel booking/reservation systems (Opera or similar).
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask.
• Well-groomed with a professional appearance.
• Flexibility to work shifts, weekends, and public holidays.

Please e-mail Lauren your applications directly to clients@servicesolutions.co.za

Requirements:

• Welcome guests with a warm, friendly, and professional attitude.
• Manage check-ins and check-outs efficiently and accurately.
• Handle guest queries, requests, and complaints promptly and professionally.
• Process payments and maintain accurate billing records.
• Coordinate with housekeeping and other departments to ensure smooth guest experiences.
• Manage telephone and email communication, including reservations and enquiries.
• Maintain the cleanliness and presentation of the front desk and lobby area.
• Promote hotel services and facilities to guests and upsell where appropriate.

• Grade 12 or equivalent qualification.
• Minimum 1–2 years’ experience in a hotel receptionist or front desk role (4-star or 5-star environment preferred).
• Proficiency in hotel booking/reservation systems (Opera or similar).
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask.
• Well-groomed with a professional appearance.
• Flexibility to work shifts, weekends, and public holidays.